SIGUCCS 2012 Technical Program

The 2012 SIGUCCS conference, held in Memphis, Tennessee, will begin on the morning of Monday, October 15th and run through Friday, October 19th, 2011. The theme of this event, "IT-All Shook Up!" ties the rapid changes in information technology to a familiar lyric sung by a well-known former resident of that city. As such, this conference will bring together managers and support personnel who are charged with keeping up with new technologies, techniques, ideas, and insights. The annual SIGUCCS conference is the organization's summit event, combining the Management Symposium and the Service & Support Conference.

At the conference you will find myriad conference opportunities: you can choose the entire week of both conferences; you can register for either of the two conferences separately, and/or you can register for supplementary workshops.

View the Advanced Program. [PDF]

The Management Sessions

During the first part of the week, presentations will cover issues closely related to management and leadership of higher education information technology. Sessions will be of the "facilitated discussion" format; no papers are written for these sessions, and they are expected to contain much audience interaction. Organized into 3 or more topic tracks, this segment of the weeklong event will appeal to frontline managers, mid-level managers, project leaders, and CIOs. It will also be valuable for those who aspire to these leadership positions or who are very new to management.

The event will begin on Sunday evening with an opening reception. On Monday morning is the Executive Seminar, and then the opening of the Management Symposium on Monday afternoon. "The Symposium ends at noon on Wednesday following a plenary session that also serves as the opening session of the Service & Support Conference." Double-check the schedule for a more detailed picture.

Tracks for Management Sessions

View the session abstracts.

The Service & Support Sessions

Finding a cost-effective way to deal with the pace of change in technology is a key challenge of all universities. At the heart of all the changes are the people who provide direct technology support and services. During the latter part of the week, the SIGUCCS conference offers service & support providers with the opportunity to interact with peers and technical experts from all over the continent and beyond. The Service & Support conference focuses on technical skills and end user support services, with session topics organized into tracks. Discussing technologies, methods and reflections with equals is a great way to generate ideas and solutions that can be carried home to higher management.

This part of the weeklong event will consist of two days, beginning on Wednesday afternoon and concluding Friday at noon. Workshops will follow the Service & Support Conference on Friday afternoon.

Tracks for Service & Support Conference

View the session abstracts.

The Executive Seminar

Monday, October 15, 8:30-Noon (before the start of the Management Symposium) is an opportunity to address key issues in IT leadership and strategy.

Full-day Workshop for Service & Support Professionals (New!)

Develop the core project management skills required for making change happen in your organization. Take advantage of this daylong look at the fundamentals of formal project management methods and approaches.

Half-day Service & Support Workshops

For an outstanding professional development opportunity, register for our half-day Service & Support workshop.

Friday afternoon 12:30pm - 5:00pm:

Plenary Speakers

For Vendors

Vendor Participation - Vendors may be invited by a higher education presenter or panelist to participate in a presentation or panel, but may not deliver a stand-alone vendor presentation. Vendor contributions are welcome and contributing vendors are invited to an evening reception with vendor exhibits. To become a vendor contributor, please see our Contributors Page.

For First Timers

During this conference you will meet new friends and colleagues from across the world who face the same challenges as you and understand the day-to-day issues in higher education and technology. You will be amazed with the things you can learn and the friendships you make in a short week.

You get the most out of your SIGUCCS experience, you can download the presentation, Get Ready for SIGUCCS. [PDF]

More Information

For more information on the 2012 Technical Program, please contact one of the following:

Management Symposium
Gale Fritsche

Service & Support Conference
Gordana Brouilette
Cindy Stewart