logo

SIGUCCS 2012 is offering two new online tools to help you organize your conference activities: EventBoard and Google Calendar.

View Service & Support Conference Schedule

Management Symposium Schedule

Sunday, Oct 14, 2012
4:00 pm - 6:00 pm Registration
East Mezzanine
6:00 pm - 7:00 pm Reception
University of Memphis School of Law
9:00 pm - Midnight Hospitality Suite open
Forrest

Note: The reception will be held at the University of Memphis School of Law which is easily walkable,
but transportation will be available for those who need it.

Monday, Oct 15, 2012
7:30 am - 5:00 pm Registration
East Mezzanine
7:30 am - 8:30 am Executive Seminar Breakfast
Jackson
8:30 am - Noon
Executive Seminar
Implementing an Institutional Change Initiative ....Fast.... While Doing Our Day Jobs On A Budget:
Lansdowne
Dr. Teresa Hartnett, The University of Memphis
Dr. Tom Nenon, The University of Memphis
Ellen Watson, The University of Memphis
Mr. Dan Feely, Transforming Solutions, Inc.
Mr. Len Green, Transforming Solutions, Inc.
Noon - 1:00 pm Lunch (on your own)
1:00 pm - 3:00 pm
Opening Plenary
From Us vs. Them to We: Collaborating for Change   Download Presentation (73mb)
Continental Ballroom
Sue Workman, Associate Vice President, Indiana University
3:00 pm - 3:30 pm Beverage Break
Venetian
3:30 pm - 5:00 pm
Management Sessions
Leadership
Issues When Managing a Cross-Organization Project
Grand Salon A
Richard Nelson, The Citadel

Technology
Resetting your Web and Mobile support strategy: Shifting the development and support paradigm
Grand Salon B
Bobby Siegfried, Lehigh University

Planning
Got the Blues? Issues That Keep Us Up All Night   Download Presentation
Grand Salon C
Ann Harbor, The University of Memphis
Robert Jackson, The University of Memphis
Robert Johnson, Rhodes College

5:00 pm - 6:00 pm Birds of a Feather Sessions
Grand Salon A/B/C
9:00 pm - Midnight Hospitality Suite open
Forrest
Tuesday, Oct 16, 2012
7:30 am - 7:00 pm Registration
East Mezzanine
7:30 am - 8:30 am Breakfast
Forrest

Speaker's Breakfast (by invitation)
Louis XVI
8:30 am - 10 am
Management Sessions
Leadership
IT Leadership in the Coming Zombie Apocalypse   Download Presentation
Grand Salon A
Allan Chen, Santa Clara University
Ben Arnold, U of Northern Iowa

Technology
Green computing on campus: Best practices and good models
Grand Salon B
Stacey Kimmel-Smith, Lehigh University
Stephen Lewis, Lehigh University

Planning
Software Licensing - How good is your SAM and are you prepared for a Software Audit?   Download Presentation
Grand Salon C
Michael Cooper, West Virginia University
10:00am - 10:30 am Beverage Break
Continental Ballroom
10:30am - Noon
Management Sessions
Current Topics Exchange
Continental Ballroom
Noon - 1:30 pm Luncheon for Management Symposium
Hernando Desoto
1:30 pm - 3:00 pm
Management Sessions
Leadership
Embracing the Constant of Change   View Presentation
Grand Salon A
Kathy Kral, University of West Georgia
Blake Adams, University of West Georgia

Technology
Cars, Elephants and Geeks - Leading to Innovate and Change   View Presentation
Grand Salon B
Gale Fritsche, Lehigh University
Tim Foley, Lehigh University
Jennifer Stewart, Penn State University
Cindy Dooling, Pima Community College

Planning
Prioritizing IT Projects through an Inclusive IT Governance Process; Using Available Input to Help Make Difficult Prioritization Decisions   Download Presentation
Grand Salon C
Stephen Vieira, Community College of Rhode Island
3:00 pm - 3:30 pm Beverage Break
Continental Ballroom
3:30 pm - 5:00 pm
Management Sessions
Leadership
Continuous Improvement: Turning Sticky Notes Into Teamwork And Quality Assurance   Download Presentation
Grand Salon A
Ashley Weese, Iowa State University

Technology
The Role of Mobile Devices in Teaching and Learning   Download Presentation
Grand Salon B
Kelly Wainwright, Lewis & Clark College

Planning
Employee Engagement - Realigning our Organization   View Presentation
Grand Salon C
Clare Vozza, Seneca College
Roy Hart, Seneca College
5:00 pm - 6:00 pm Birds of a Feather Sessions
Grand Salon A/B/C
7:00 pm - 9:00 pm Reception
Continental Ballroom
9:00 pm - Midnight Hospitality Suite open
Venetian
Wednesday, Oct 17, 2012
7:30 am - 7:00 pm Registration
East Mezzanine
7:30 am - 8:30 am Breakfast
Contintental Ballroom
8:00 am - 10:00 amOpen Board Meeting
Galaxie
8:30 am - 10 am
Management Sessions
Leadership
IT Leadership Problems Solved: From Fostering a Healthy Organizational Culture to Successful Strategic Planning
Grand Salon C
Sandra Bury, Bradley University

Technology
Shaking Things Up for (the) Good: How Consumerization, Commoditization, and BYOD are Changing the Role of IT Services on Campus
Grand Salon D
Kristen Dietiker, University of Washington

Planning
Accessing IT Service Quality using SERVQUAL for Planning and Iterative Improvement   Download Presentation   Download Handout
Grand Salon E
Janice El-Bayoumi, University of New Brunswick
10:00am - 10:30 am Beverage Break
Continental Ballroom
10:30 am - Noon
Joint Plenary
The Future of Social Media in Education
Grand Salon A/B
James R. Sevier, Founder and CEO, Convergence Readiness Inc.