Help Desk Needs: Strategies of Persuasion

Name: Barbara Fallon

Institution: West Virginia Network for Educational Telecomputing

E-mail Address: Helpdesk@wvnvm.wvnet.edu

Format: Panel Discussion

Suggested Audience: Help Desk and User Support Professionals, general audience.

Presentation Outcome:

1. Strategize a plan to address Help Desk needs.

2. Anticipate and plan for resistance from management