Name: Mary Ellen Bushnell/Jeff PankinInstitution: Mass. Institute of Technology
E-mail Address: bushnell@mit.edu, pankin@mit.edu
Title of Presentation: When Opportunity Knocks...
Format: Paper Presentation
Suggested Audience: Trainers/Writers/Consultants
Presentation Outcome:
1. see how one IS department has the chance to train most of the administrative staff on campus-wide supported software
2. see how an ad hoc task force went about defining the core technical skills that the universities administrative need to do their jobs
Presentation Content:
As part of its administrative re-engineering, MIT is about to consolidate its central administrative applications into one new comprehensive system. The user documentation for this system is going to available through Netscape, and at the same time, the campus is standardizing on Eudora for email. Because most administrative staff will have to be trained on this new application software, Information Systems has seized the opportunity of a captive audience to present a preliminary training segment including overviews of networking, security issues, information resources, computers and health, as well as hands-on sections on Netscape, Eudora, and Windows 3.11.
The preliminary training was planned and organized by the Technology Core Skills task force under a fairly tight timeline.
This paper will describe how the committee went about its work, solicited feedback, prepared class materials, lined up trainers, and trained trainers.