User Services Conference Program

Monday, September 30, 8:00 am - 6:00 pm

Registration
Foyer, 14th floor

Monday, September 30, 7:00 am - 8:30 am

Continental Breakfast
Foyer, 14th floor

Monday, September 30, 8:30 am - 10:00 am

Opening Plenary
Sauganash Ballroom West, 14th floor
Welcome
Lynne Jeffers
Program Overview
Lucia Samaras
Technophobia, Papyrophilia, and the Real Thing: Barriers to Technological Innovation in Cultural Institutions
Douglas Greenberg

Monday, September 30, 10:00 am - 10:30 am

Coffee Break
Foyer, 14th floor

Monday, September 30, 10:30 am - 12:00 pm

Help Desk: Call Tracking
Western Stage House Room, 14th floor
Automating User Request Processing with EARP
Don Michaels and David A. Dougherty
Lightweight Call Tracking System for Adapting to Changing Technology Needs
Kathryn F. Gates
Beyond Evolution: the Transformation of the Princeton Help Desk
Chris Jones
Campus-wide Services
Wolf Point Room, 16th floor
Who spins the Web?
Jan Holloway with Marsha Waren
The Web as a Campus Wide Information System: Tunnel of Love or House of Mirrors?
Joyce Hicks and Lanie Steinwart
Integrating Electronic Mail into University Culture
David Dodds
Distributed Support
The Bull's Head Room, 14th floor
Special Computing Resources and Services for Indiana University Departments
Bonnie R. Hites
Level II Technical Support in a Distributed Computing Environment
Tim Leehane
Developing your ESP (Existing Support Program) for Fun and Profit, or Implementing a Successful Tiered Client Services Program
Pat Kava
Careers/Jobs: Preparing for Downsizing
Mark Beaubien Board Room, 16th floor
Controlling the Carnival Ride and Preventing the Natural Disaster: Our Job Futures
Sheri Prupis

Monday, September 30, 12:00 pm - 1:30 pm

Lunch
Sauganash Ballroom East

Monday, September 30, 1:30 pm - 3:00 pm

Help Desk: Managing Transitions
Wolf Point Room, 16th floor
Building a Help Desk from Scratch, with No Staff, No Equipment, and No Money: Molding Novice Student Consultants into Seasoned Help Desk Operators
Carol L. Smith
Aiming for Consolidated Help Desk: A Consultant's Point of View
Kevin Balogh
We Won't Be Getting a Christmas Card from Them this Year - Kenyon College's Client Support Transition
Mike Ossing and Christy Rigg
Campus-wide Services
Mark Beaubien Board Room, 16th floor
Moving to a Total Client Server Operation
Jerry Martin
Providing Dial-up Graphic Access to the Internet
James L. Adams
Video Conferencing - First Steps
Jerry Martin
Training
Western Stage House Room, 14th floor
Technology Training Development: Articulating a University-Wide Perspective
Brian Nielsen

Monday, September 30, 1:30 pm - 5:00 pm

Careers/Jobs: Leaders and Change
The Bull's Head Room, 14th floor
Managing Change
Ann Stunden
Cryptology
Lake House Room, 14th floor
Trolls and Goblins: Cryptology What, When, Why and How
John R. Cordani and Robert Elliot

Monday, September 30, 3:00 pm - 3:30 pm

Coffee Break
Foyer, 14th floor

Monday, September 30, 3:30 pm - 5:00 pm

Campus-wide Services
Mark Beaubien Board Room, 16th floor
The Brass Rings of Technology - How to Present the New Computing Solutions
Allan R. Jones
Recentralizing: The Pendulum Wobbles Back
Don M. Wee
Classrooms/Labs
Western Stage House Room, 14th floor
Academic Computing Labs: That was Then, This Is Now
Sana Zeidan and John Collins
Seven Years' Good Luck: Changing the Labs at a Regional University
Michael G. Prais and Nanette Suitts
A Wireless Computing Lab Prototype Project
Peter Donovan and Robin Ruefle
Policy/Culture: Computer Misuse
Wolf Point Room, 16th floor
User Privacy in a Networked Environment: Legal, Policy, and Ethical Considerations When Responding to Complaints of Misuse
Rodney Petersen and William Kupersanin

September, September 30, 5:00 pm - 6:00 pm

Birds-of-a-Feather (BOFs)
locations TBA
topics TBD
please let us know what topics you'd like to see informally discussed

Monday, September 30, 9:00 pm - 1:00 am

Hospitality Suite
Buttons Room, 15th floor

[Sunday's schedule] [Tuesday's schedule] [Wednesday's schedule]

siguccs-program@nwu.edu - (847)491-3682
Last modified 9/16/96 - ldj