User Services Conference Program
The following list represents, in alphabetical order, the papers, panels and workshops being presented at the
ACM/SIGUCCS 1996 User Services Conference. We've got a tentative schedule,
but please don't hold us to it!
- Seven Years' Good Luck: Changing the Labs at a Regional University
- Academic Computing Labs: That was Then, This Is Now
- Aiming for Consolidated Help Desk: A Consultant's Point of View
- Automating User Request Processing with EARP
- Beyond Evolution: the Transformation of the Princeton Help Desk
- Building a Help Desk from Scratch, with No Staff, No Equipment, and No Money: Molding Novice Student Consultants into Seasoned Help Desk Operators
- CDROM-Based Lecture Aid
- Controlling the Carnival Ride and Preventing the Natural Disaster: Our Job Futures
- Developing your ESP (Existing Support Program) for Fun and Profit, or Implementing a Successful Tiered Client Services Program
- Educating Computer Support Professionals at Northwestern University & Indiana University
- Help Desk Needs: Strategies of Persuasion
- If They Build It, They Will Come: a Virtual Academic Department in Cyberspace
- Information Access at Cornell University
- Information Literacy: The Web is not an Encyclopedia
- Integrating Electronic Mail into University Culture
- InterNIC Update: Support for Internet Trainers
- LEEP3 -- Distance Education Tips
- Level II Technical Support in a Distributed Computing Environment
- Lightweight Call Tracking System for Adapting to Changing Technology Needs
- Managing Change
- Managing Large Publications/Communications Projects and Surviving to Tell the Tale
- A model for Evaluating Methods and Support Requirements for Distance Learning in Advanced Computer Science Programs
- Moving to a Total Client Server Operation
- Netscape - Network tool or is it More Than Just That?
- Penn State's "Lab Manager"
- Providing Dial-up Graphic Access to the Internet
- Recentralizing: The Pendulum Wobbles Back
- Residence Hall Consulting at Penn State
- Residential Networking at Northwestern, Three's a Charm
- Self-Paced Training: Expanding Opportunity Options
- Special Computing Resources and Services for Indiana University Departments
- Supporting 50 Classrooms Full of Whiz-Bang Technology
- Technology Crash Course: Introducing New Students to the Campus Computing Environment
- Technology Training Development: Articulating a University-Wide Perspective
- Telecommuting to the University
- The Brass Rings of Technology - How to Present the New Computing Solutions
- Trolls and Goblins: Cryptology What, When, Why and How
- The Web as a Campus Wide Information System: Tunnel of Love or House of Mirrors?
- To Web or Not to Web
- Training Student Staff: A Conference Style Approach
- Travelers of the Electronic Highway (TEH)
- User Privacy in a Networked Environment: Legal, Policy, and Ethical Considerations When Responding to Complaints of Misuse
- Video Conferencing - First Steps
- We Won't Be Getting a Christmas Card from Them this Year - Kenyon College's Client Support Transition
- Web Exams and Surveys: Using the Web to Gather and Disseminate Information
- When Opportunity Knocks...
- Who spins the Web?
- Wireless Computing Lab Prototype Project
siguccs-program@nwu.edu -
(847)491-3682
Last modified 8/24/96 - ldj