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Morning Tutorials
8:30
am to Noon
Colorado Ballroom
Managing, Supervising
and Leading in User Services
John Lateulere,
Otterbein College
Nancy J. Bauer, Rose-Hulman Institute of Technology
Interviewing
and Selecting Employees
Phil Isensee,
Oregon State University
Linda Hutchison, Central Missouri State University
Building a Better
Customer Service Team
Bonnie Brown,
California State University, Sacramento
Linda Downing, California State University, Sacramento
Creative Budgeting
and Financing
Jerome York,
University of Texas Health Science Center at San Antonio
SIGUCCS Board
Meeting
1:00
pm to 4:00 pm
Gold Coin
Afternoon
Tutorials
1:30
pm to 5:00 pm
Colorado Ballroom
Windows 9x Software
in a Public Computer Lab
Steve Tapp,
Kent State University
Training Students
for the Help Desk
Jerry Martin,
The Ohio State University
Dealing with
Difficult Customers on the Help Desk and Beyond
Leslie Barden,
National Institutes of Health
User-Centered
Web Design and Usability Testing
Cynthia Schultz,
Indiana University
Session Chair
Briefing
5:30
pm to 6:30 pm
Matchless
Newcomers
Orientation
5:30
pm to 6:30 pm
Colorado Ballroom
Penny Crane
Sweatshirt Reception
7:00
pm to 9:00 pm
Colorado Ballroom
Join us
to kick off another great SIGUCCS Conference and,
if you’d like, wear your school colors and logo.
Hospitality
Suite
9:00
pm to 1:00 am
Denver Ballroom
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Continental
Breakfast
7:30
am to 8:30 am
Denver Ballroom
Speakers’
Breakfast
7:30
am to 8:30 am
Mattie Silks Room
By invitation
Opening Plenary
8:30
am to 10:00 am
Colorado Ballroom
Welcome
Ken Stafford
Vice Chancellor of University Technology Services
University of Denver
Posthumous Award
Presentation to Penny Crane
Keynote Speech
Current
Trends, Future Expectations
Sally Johnstone,
Keynote Speaker
Western Cooperative for Educational Communications
Sally will
be examining trends and quality concerns which arise as colleges
and universities incorporate information technologies into their
classes, and students expect more flexible access to their learning
resources.
Break
10:00
am to 10:30 am
Foyer, Lower Level 2
Technical
Session I
10:30
am to Noon
Colorado Ballroom
IT Web Projects/Instruction
and Training
Finally Realizing
Our Vision: Easy Access to Instructor-Led Classroom Materials
Diane L. Jung,
Indiana University
Christopher J. Payne, Indiana University
Using the Web
to Train Employees
Anna Love
Gardner,
University of Virginia
Marilyn Lockhart, Montana State University
Customer Service
Creating the
Customer Service Team–An Ongoing
Process
Theresa Duhart,
University of Puget Sound
Paul Monaghan, University of Puget Sound
Tom Aldrich, University of Puget Sound
A Total Workout–Cross-training
Customer Services
and Marketing
Joyce Davidson,
University of Idaho
Management
and Teams
Interviewing
Teams or How to Hire the Perfect Boss
Jayne Ashworth,
University of Virginia
Of Teams and
White Papers: Do Working Groups Work?
Jim Bostick,
Virginia Commonwealth University
Discussion
Sally Johnstone,
Keynote Speaker
Lunch and
Featured Speaker
Noon
to 1:30 pm
Denver Ballroom
Winning Strategies
for User Services Staff
Rick Schoenhals,
Luncheon Speaker
The Denver
Broncos
Winning strategies
for User Services staff, applying technology to running a football
team, achieving measurable goals and dealing with losses are some
of the topics our luncheon speaker will ‘toss’ around.
Technical
Session II
1:30
pm to 3:00 pm
Colorado Ballroom*
Student Employees
Panel Student
Employees–How to Make a Constantly
Changing Work force Your Successful Backbone
Facilitator:
Chris Doemel, Macalester College
Panelists:
Henry Moeller, Penn State; Sue Perin, Indiana
University; Bridget Crozier, San Diego State University
IT Web Development
Projects
Focus on Service:
Departmental Web Site Reorganization
Janice G.
El-Bayoumi,
University of New Brunswick
Usability Testing:
A Quick, Cheap, and Effective Method
Jerilyn Prescott,
University
of Portland
Matt Crichton, University of Portland
Customer Service
Implementing
Service Standards to Manage Client
Expectations
Timothy J.
Foley,
Lehigh University
Students at
the Center of the Universe: Fostering a Student Focused, Student
Guided, Comprehensive Service
David E. Dean,
Eastern Washington University
Carl Combs, Eastern Washington University
Faculty Support
Training Undergraduates
to Support Technology in the
Classroom
Mike Landavere,
University of Maryland
Deborah Mateik, University of Maryland
Weaving Pedagogy
and Instructional Design into Faculty Technology Training
Paulette Robinson,
University of Maryland
Discussion
Rick Schoenhals,
Luncheon Speaker *(Matchless)
Break
3:00
pm to 3:30 pm
Foyer, Lower Level 2
Technical
Session III
3:30
pm to 5:00 pm
Colorado Ballroom
Panel: Regional
Conferences that Work
Facilitator:
Jennifer Fajman, University of Maryland
Panelists:
Bonnie Brown, California State University at Sacramento;
Lisa Brown, University of Rochester; George A. Bush,
Cornell University; Linda Downing, California State University,
Sacramento; Jeannie Kellogg, Colgate University; Jeff
Kovalosky, Rochester Insitute of Technology; Sonja Kueppers,
University of Maryland; Nancy O’Leary, Syracuse
University; Deborah Mateik, University of Maryland;
Wendy Pearle, Ithaca College; William S. Thieke,
Hamilton College
Documentation/Implementing
New Technologies
Helping Macintosh
Refugees into a Windows World
Tommy Roberson,
Baylor University
Rob Branham, Baylor University
DocShare: A
Collaboration that Works–And Saves Work
Valerie Archambeau,
Lake Forest College
Johanna Colgrove, Reed College
Keiko Pitter, Whitman College
Marion Smith, California State University, Dominguez
Hills
Instructional
Technology and
Faculty Support
Panel Teaching
With Technology Takes Teamwork, Tools, and Talent
Leila C. Lyons,
University of Delaware
Sue Legg, University of Florida
Terry Morrow, University of Florida
Lee W. Bannister, University of Pittsburgh
Training
Training Help
Desk Students: The Never Ending Task
Jerry Martin,
The Ohio State University
Technology Training
Partnerships–University of
Pittsburgh, Pittsburgh City Schools and Community College of Allegheny
County
Jeffrey C.
Cepull,
University of Pittsburgh
Birds of a
Feather
5:00
pm to 6:00 pm
Please see BOF Board in Conference
Office for topics and locations.
Poster Sessions
and Reception
5:30
pm to 7:00 pm
Denver Ballroom
Agents for Electronic
Markets as Performing Actors
Reinhard Riedl,
University of Zurich
Backstage At
the Helpdesk
Trisha Guy,
University of Tennessee at Martin
Student Career
Ladder
Cindy Guerrazzi,
University of Delaware
Virginia Redmond, University of Delaware
DocShare: A
Collaboration that Works–And Saves Work
Valerie Archambeau,
Lake Forest College
Johanna Colgrove, Reed College
Keiko Pitter, Whitman College
Marion Smith, California State University, Dominguez
Hills
Education Technology
Services: Information Is Power
Carol Rhodes,
Indiana University School of Education
Jennifer Reed, Indiana University School of Education
Facilitating
Netscape in a Public PC Lab for a Mobile Student Population
Debbie Mojta,
Rutgers University
Finally Realizing
Our Vision: Easy Access to Instructor-Led Classroom Materials
Diane L. Jung,
Indiana University
Christopher J. Payne, Indiana University
Focus on Service–Departmental
Web Site Reorganization
Janice G.
El-Bayoumi,
University of New Brunswick
Helping Macintosh
Refugees into a Windows World
Tommy Roberson,
Baylor University
Rob Branham, Baylor University
Implementing
the Microsoft Office User Specialist Program
Lisa Veloz,
Bucknell University
Managing Your
Training from Registration through Attendance Statistics
Julie J. Smith,
Ball State University
Linda M. Putman, Ball State University
Overhauling
Trouble Ticket Categories
Kevin M. Balogh,
The Ohio State University
Revamping "Computing
at Cornell":
Creative Collaborations for Web Site Redesign
Nancy A. Flynn,
Cornell University
Self-Paced Training
2000: Options, Options, Options
Peter Peterson,
University of California, Davis
Greg Fellin, University of California, Davis
Statistical
Approach to Lab Management Or How to Add Finesse to Managing Labs
John H. Wilson,
Oklahoma State University
James R. Lackey, Oklahoma State University
The Student
HelpDesk: Student Information Technology Support
at Georgetown University
Katherine
Motsuk,
Georgetown University
Training for
a Wider Audience: Helping More of the People More of the Time
Lisa K Hallberg,
University of Kansas
Designing Accessible
Web Pages: A Primer
Carine Ullom,
University of Kansas
Usability
Testing: A Quick, Cheap and Effective Method
Jerilyn
Prescott,
University of Portland
Matt Chrichton, University of Portland
Hospitality
Suite
9:00
pm to 1:00 am
Denver Ballroom
Ice Cream
Social
9:30
pm to 10:30 pm
Denver Ballroom
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Continental
Breakfast
7:30
am to 8:30 am
Denver Ballroom
Speakers’
Breakfast
7:30
am to 8:30 am
Matchless
By Invitation
Plenary Session
II
8:30
am to 10:00 am
Colorado Ballroom
Welcome
Jim Marshall
Director of IT User Services, and Director of Budget and
Administration, University of Colorado at Boulder
Publications
Competitions Awards
Johanna Colgrove,
Reed College
Keynote Speech
Of Haptics
and Hip Routers: A History of the Next Five Years
Ken Klingenstein
Chief Technologist, University of Colorado at Boulder
As remarkable as the
growth of networked computing has been in the last fifteen years,
we are poised on the edge of an even more rapid and wrenching
period of change. New network technologies, coupled with the development
of middleware, will enable a myriad of powerful applications,
and forever alter our world in fundamental ways. In an interactive
format, we will explore some of these new technologies and how
the world may be changed over the next five years.
Break
10:00
am to 10:30 am
Foyer, Lower Level 2
Technical
Session IV
10:30
am to Noon
Colorado Ballroom*
Policy and Ethics
Panel: Crime
and Punishment in Cyberspace–
Dealing with Law Enforcement and the Courts
Jayne Ashworth,
University of Virginia; Harvey Axlerod,
University at Buffalo; Daniel R. Jay, University of Buffalo
Partnership and Teams
Mr. Rogers Meets
Technology: Technology Service
Neighborhoods in the IU School of Education
William Goveia,
Indiana University School of Education
Jennifer Reed, Indiana University School of Education
Carol Rhodes, Indiana University School of Education
A Cooperative
Mode of Organization for
Social Science Computing
Nancy J. McDermott,
University of Wisconsin
Thomas S. Flory, University of Wisconsin
Help Desk
Searching for
the Needle of Information in the Haystack of
the Computing Web Pages
Joy Hathaway,
Fermi National Accelerator Laboratory
Getting Our
Act Together: Human and Technological
Factors in Establishing an On-Line Knowledge Base
Sonja Kueppers,
University of Maryland
Michael Schilingno, University of Maryland
Training and Documentation
Introducing
a Client Community to a Non-Microsoft
Product
Bronwen Jean
Heuer,
Massachusetts Institute of Technology
Implementing
the Microsoft Office User Specialist Program
Lisa Veloz,
Bucknell University
Discussion
Ken Klingenstein,
Keynote Speaker *(Matchless)
Lunch
Noon
to 1:30 pm
Denver Ballroom
Technical
Session V
1:30
pm to 3:00 pm
Colorado Ballroom
Panel: Faculty
Support: A 4-Way Perspective
Panelists:
Jeanne Kellogg, Colgate University; Alice McNeely,
Broome Community College; Beth Ruffo, Syracuse University;
Marion Taylor, Binghamton University
Implementing New Technology
Maintaining
Pedagogy while Implementing New
Technology: The ICONS Project
Elizabeth
L. Blake,
University of Maryland
Rosamaria S. Morales, University of Maryland
Bridging Worlds:
The IT Support Professional as
Interpreter Between Cultures
Don Rea,
Bucknell University
Help Desk
A Help Desk
Prescription–Curing Ills with a Dose of Remedy
Michael Critchfield,
California State University, Chico
Michael Murray, California State University, Chico
Jason Musselman, California State University, Chico
Home Growing
Help Desk Software
Kelly Wainwright,
Lewis & Clark College
Bret Ingerman, Lewis & Clark College
E-mail
E-mail Rollout:
Migrating from cc:Mail to Netscape
Internet Based E-mail
Jeffrey A.
Jones,
Western Kentucky University
Enterprise Wide
Electronic Mail using IMAP
Jay Graham,
University of Pittsburgh
It Takes a Team
to Move a Mountain: Migrating to Desktop Client E-mail
Kate Webster,
University of Delaware
Suzanne Nanis, University of Delaware
Break
3:00
pm to 3:30 pm
Foyer, Lower Level 2
Technical
Session VI
3:30
pm to 5:00 pm
Colorado Ballroom
Panel:
"Schmoozing
at the Home Office": Reflections on Telecommuting and Flexible
Work Arrangements for IT Professionals
Facilitator:
Nancy A. Flynn, Cornell University
Panelists:
Amanda R. Barlow, Northwestern University;
Susan Hales, Bucknell University; Chris Lasell,
Reed College;
Carine Ullom, University of Kansas
Lab Management
Administration
of Campus Computing Labs and Faculty Desktops
Jonathan E.
Geibel,
University of Pittsburgh
A Small Staff
Coping with Technology Replacement,
Year One
Chris Harmon,
Western Kentucky University
Mike Ward, Western Kentucky University
Help Desk
The Student
Help Desk: Student Information Technology Support at Georgetown
University
Katherine
Motsuk,
Georgetown University
Implementing
a 24-hour Help Desk at the University of Pittsburgh
Daneen Walko,
University of Pittsburgh
Personnnel Issues
Maintaining
Balance: Mile-High Expectations vs. Technostress
Kathy Pribbenow,
The University of Kansas
Computer Use
and Vision
Joan D. Comeau,
Salem State College
Dr. Edward C. Godnig, Optometrist, Eliot, Maine
Birds of a
Feather
5:00
pm to 6:00 pm
Please see BOF Board in the Conference
Office for topics and locations.
Gala Event
6:00
pm to 10:30 pm
Buses depart at 6:00 pm
from the Marriott Front Entrance
Denver Museum
of Natural History
Buses will
run continuously between the Marriott and the Museum
from 6:00 to 10:30 pm. The buffet dinner will begin at 7:30 pm.
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Continental
Breakfast
7:30
am to 8:30 am
Denver Ballroom
Technical
Session VII
8:30
am to 10:00 am
Colorado Ballroom
Panel: Taking
IT News into the 21st century!
Panelists:
Peggy Smith, Penn State;
Chip Rondot, Indiana University
Public
Key Infrastructure
Who’s Got
the Key?
David Henry,
University of Maryland
Lee Bannister, University of Pittsburgh
Management
and Financial
Outsourcing
a PC Reseller Center and Hardware
Maintenance Services
Brian K. Hart,
University of Pittsburgh
Reorganization
The Transformation
of IT Support at the University of Colorado at Boulder
Michael D.
Matthies,
University of Colorado
Kenneth R. Schuetz, University of Colorado
Paula J. Vaughan, University of Colorado
Building Community
and Distributed Support Services at Cornell University
Lisa Gregory-Mix,
Cornell University
Sharon Sledge, Cornell University
Break
10:00
am to 10:30 am
Foyer, Lower Level 2
Closing Plenary
10:30
am to 12:30 pm
Colorado Ballroom
Welcome
Leon Daniel
Associate Vice President for Information Technology
Metropolitan State College of Denver
Keynote Speech
Sparking
Your Creativity: New Thinking, New Results
Gerry Reid,
Gerry Reid Speaking
This fun-filled audience
participation speech will have you thinking creatively in an instant.
When you return to the real world of your job, you will be able
to apply acrostics, analogies, W.I.L. thinking and the "Universe
of Not" to discover a future of unlimited creativity!
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