Conference Topics

.	Conference Topics

	SIGUCCS '99 Paper and Panel Abstracts are Now Available		Abstracts Listed Alphabetically [click here] Abstracts Listed by Subject [click here]

	hear how one school is partnering with a community college and public schools to provide training find out how the Microsoft Office User Specialist program was implemented at one institution.		Training and Documentation Always at the core of User Services, training and documentation professionals need to be creative and leverage resources through partnering and innovative program development and implementation. At this year's conference there will be presentations with very practical ideas to support trainers and technical writers.


	discuss how to effectively manage a constantly changing workforce of students for our mutual benefit. learn about a program where undergraduates are trained to support technology in the classroom		Student Employees Whether we think of student employees as the backbone or the flesh of our organizations - we can't do without them! They serve in all IT units and require effective supervision to fully utilize their gifts and contributions to our work. Several presentations will focus on new ideas for the utilization, management and training of student employees.


	learn how to implement service standards to manage client expectations discover cross-training methods for customer service and marketing		Customer Service and Marketing The emphasis on treating users as customers and maintaining quality assurance for our products and services while not a new idea, remains critically important to the work we do and how it is perceived at our institutions. Papers presented at SIGUCCS this year will offer practical models and new insights for customer service and marketing.


	consider the IT user support professional as an interpreter between cultures hear about current trends in email and public key infrastructure implementation		Implementing New Technologies Implementing new technologies in place of, or while still supporting, older technologies is the story of every IT professional's life. Practical models for maintaining high service levels and communicating effectively while moving forward in the technology arena will be shared in presentations from several unique perspectives.


	hear about the use of off-the-shelf and home-grown support packages learn how one institution instituted a 24 hour/7 day a week help desk service		Helpdesk Gotta problem? Who ya' gonna call? At most institutions the 911 number for computer and network questions and problems is the Help Desk's. Central to all services, the Help Desk must respond to users at all technical levels with grace and technically accurate information. This year's presentations will include strategies for staffing models and implementation of helpdesk software solutions.


	hear a description of all aspects of the instructional technology process from "planning to evaluating" discover the importance of integrated teamwork, tools and talent to support these services		Faculty Support for Instructional Technology IT professionals are no longer looking for early adopters among the faculty to integrate technology into the classroom. Instructional technology is now mainstream and requires significant and reliable support. Two panels will discuss how support for faculty and instructional technology is defined, developed, implemented, and maintained.


	hear about a quick, cheap, and effective method for website usability testing find out how you can use one university's electronic class materials for your own purposes		Web Development and Use The use of the Web as a medium for training, information access and marketing continues to grow and continues to provide challenges for efficient information design, document management and effective use. This year's presentations will focus on specific projects that leverage limited resources into viable products and services, including usability testing.


	learn about using interview teams to hire the "perfect boss" hear about several reorganizations and how they affected IT services		Management Arenas Whatever the supervision and management situation, most IT professionals hope to find ways to develop model organizations with creative and efficient staff and programs in order to meet the always growing need for exemplary IT services at our institutions. This year's conference will include human, organizational and financial resource presentations.

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