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Pre-Conference Tutorials
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Overview

SIGUCCS pre-conference tutorials offer participants the opportunity to focus intensively on a particular area of interest prior to the conference. It's a great chance to meet with peers, brainstorm with instructors and warm up for the conference events.

Eight different sessions are scheduled for Sunday, November 7. Participants will be able to attend a maximum of two tutorials, one in the morning and one in the afternoon.

 

Tutorial Schedule
Sunday, November 7

Morning Sessions
8:30am-12:00 Noon

  • Managing, Supervising and Leading in User Services

  • Interviewing and Selecting Employees

  • Building a Better Customer Service Team

  • Creative Budgeting and Financing

     

    Browse morning sessions

    Afternoon Sessions
    1:30pm-5:00pm

  • Windows 9x Software in a Public Computer Lab

  • Training Students for the Help Desk

  • Dealing with Difficult Customers on the Help Desk and Beyond

  • User-Centered Web Design and Usability Testing

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    Browse afternoon sessions

    Fees

    Please register before October 8 to qualify for the early tutorial registration fee:

    $130 for ACM/SIGUCCS members
    $160 for non-members

    After October 8, the fee is:

    $180 for ACM/SIGUCCS members
    $210 for non-members