Tutorials

Tutorials are held on Wednesday, October 17.

Tutorials fill quickly. Register before September 15 to qualify for the early registration fee of $130 for ACM/SIGUCCS members or $180 for non-members. After September 15 the fee is $160 for ACM/SIGUCCS members and $210 for non-members.

Morning Sessions 8:30am - 12:00Noon

Description:   

For information technology professionals, functioning effectively in today’s higher education environment requires a diverse set of skills.  To be successful, IT professionals must possess not only technical expertise, but also strong interpersonal communication skills and problem-solving abilities. To effectively contribute to the teaching and learning missions of their organizations, IT professionals must be able to lead and participate in large, complex, and highly visible technology projects.  More and more often, IT professionals find themselves leading or serving on project teams.

Who Should Attend:

This workshop is beneficial for professionals in any of the information technology functional areas.  However, it is most suitable for IT professionals who are, or soon will be, members of project or work teams.  The insights about developing team based organizations will also be of interest to managerial employees.

Instructor:

Susan T. Evans, Learning Team Manager
Information Technology, The College of William and Mary

Tutorial Highlights:

• What Teams Are and What They Are Not
• Qualities and Characteristics of Successful Team Members
• Critical Skills for Team Members
  • creative problem solving
  • reaching consensus
  • providing feedback
  • staying on track
  • leadership

Description:

This workshop provides an introduction to the ins and outs concerning in-house development of training and focuses on three phases of development--needs assessment and instructional design; development and the tools for the work;  deliveryand evaluation.

Who Should Attend:

Those involved in developing training or considering moving to in-house development.  Others interested in the process of training and materials development.

Instructors:

Lynne Dahmen, PhD, Materials Development Coordinator, UITS Education Program, Indiana University

Greg Hanek, Instructional Coordinator,
UITS Education Program, Indiana University

Tutorial Highlights:

• Organizing development teams
• Deciding appropriate training
• Exploring writing style and format
• Issues in delivery and evaluation

Description: 

Yesterday you were part of the staff; today you’re a manager. What do your do? This tutorial will discuss management in a user services organization. It will deal with issues for the new manager including supervising others, managing budgets, marketing your organization and leadership.

Who Should Attend:

Those who have recently moved into a management position and those who want ideas for supervising, managing, and leading in a user services environment.

Instructor:

Dallas W. Jensen, Manager of Information Technology, School of Pharmacy, Univ. of Colorado Health Sciences Center

Tutorial Highlights:

• Becoming
  • No longer one of the crowd
• Bossing
  • Supervising in a user services environment
  • Leadership,
• Performance appraisal — Discipline and Rewards
• Budgeting
  • Managing “your” budget
• Building
  • A legacy
• Ballyhoo
• Marketing your self — or — managing your Boss
  • Marketing your organization
• Balance
  • Keeping your perspective

Description:

In our fast-paced environment we need a quick, easy way to publish and maintain information on the web. This tutorial will give you an overview of Microsoft FrontPage, a WYSIWYG web editing tool. After completing this tutorial you will be able to develop and maintain professional looking web pages for you, your department and others you support that make use of graphics, image maps, forms and more.

Who Should Attend:

Individuals who support department web sites, who want to maintain their own web site, or who support faculty web sites and who want to use FrontPage as their web development tool. Those with access to a server running FrontPage Server Extensions will find this tutorial particularly valuable.

Instructors:

Terry Wolff, Director, Instructional Services, Pomona College, Claremont, California

Joy Hathaway, Web Developer, Fermi National Accelerator Laboratory, Batavia, Illinois

Tutorial Highlights:

• Create and publish a web site
• Format page content — changing fonts, headings, lists, themes, and the use of cascading style sheets
• Insert and manipulate graphic elements on pages
• Insert and use tables on pages
• Use forms for collecting information and getting feedback
• Use frames

Tutorial Note:

This will be a partially hands-on tutorial. The presenters will set up a network in their classroom. If you have a notebook computer running Windows with an Ethernet card and FrontPage 2000, please bring it. There will be plenty of ports available on the hub. You will be able to build a Web site during the tutorial and go home with your examples. Contact Terry Wolff at terry.wolff@pomona.edu for more information.

 

Afternoon Sessions 1:00pm - 4:30pm

Description:

A public computer lab presents particular challenges. Users need flexibility and managers need centralized administration. Keeping your sanity while achieving these goals can take a lot of time and energy. Macintosh computers add another layer of complexity. This tutorial will explore ways to succeed in this effort.  RevRDist will be the focus of the workshop.

Who Should Attend:

Anyone responsible for the deployment and ongoing maintenance of Macintosh computers in a public lab or office setting. Those new to Macintosh are encouraged to attend.

Instructor(s):

David L. R. Houston, Client Services Coordinator, Computing & Information Technology, University of Vermont.

Tutorial Highlights:

• Introduction to concepts.
• Making a "Golden Master" and MacPeculiarities.
• Protection measures you can use.
• Using RevRDist to refresh workstations.
• Broadcasting changes to all workstations.
• Specialized workstations and distributions.

Description:

An institutional information portal can provide the framework for delivery of consolidated, individualized information for the campus community. How are portals different from the Web sites we now have? Should there be just one institutional portal? Is it possible to consolidate library, student services, and individual college/school information? At what cost? What are the benefits and risks of integrating information from these sources--or not integrating them--with our academic and administrative information systems? What up-front decisions and life cycle consequences does portal development involve? Participants in this tutorial will address these and other issues as the group simulates the many steps involved in developing a portal site.

Who Should Attend:

Campus IT administrators who are evaluating Internet portals, beginning development of homegrown portals, or beginning deployment of a commercial portal product.

Instructors:

Keiko Pitter, Chief Technology Officer, Whitman College

Mark Sheehan, Executive Director for Information Services and CIO, Montana State University

Tutorial Highlights

• Discussion of current status of portal technology, including features and purposes
• Roundtable identification of potential developers (departments) of campus portals
• Breakout sessions to design portal features that will serve each of the developers identified above
• Survey of portal case studies—what works and what doesn't
• Roundtable discussion of next steps

Description:

It’s not really about your systems. It‚s about the reliability, availability, and security (RAS) of the priorities and processes served by your systems. It’s not about Installing the latest patch‚ (though we highly recommend it!). It’s about systematically identifying, prioritizing, and controlling risks throughout your IT infrastructure.

Virginia Tech will teach the risk analysis process by which it comprehensively analyzes and addresses IT security and audit concerns. This unique methodology is successfully deployed not only in education, but in private industry and government as well.

Who Should Attend:

Anyone responsible or accountable for IT systems, applications, and IT-dependent business processes, including  managers, system administrators, and anyone concerned with audit. A special invitation to those expecting that computer back from the FBI “any day now.” (No, you won’t have to tell us who you are.)

Instructors:

A. Wayne Donald, Information Technology Security Officer, Virginia Tech

Randy Marchany, Computer Incident Response Team Coordinator, Virginia Tech

William H. Sanders, Associate Director, Virginia Tech Computing Center

Tutorial Highlights:

• Let’s play “You Bet Your Assets!”  You guess what’s fact and myth.
• Get the facts in an entertaining, if disturbing, review of IT vulnerabilities and exploits.
• Learn an approach to RAS that even your auditor will love.
• Work through the process and understand key problems through group exercises.
• Learn how to simplify and extend the process to your entire institution.
• Take away documentation and how-to materials for use at your institution.

Description:

People seem to love to hate the help desk˜they see it as a necessary evil. However, with the right design and focus, the help desk can be one of the most integral and successful components of an IT department.

With those thoughts in mind, a major factor to making a help desk succeed is to have a proper process defined prior to implementation that will not only answer all logistical questions but also ensure that the needs and expectations of the customers will be met. Through a combination of lecture, group discussion and participation, this tutorial will focus on the process design of a successful help desk, how to determine points of failure, suggest how best to construct a help desk that will ensure service to the customer, and methods to market help desk services.

Who Should Attend:

Schools designing a new help desk process or those in need of reengineering their existing help desk.

Instructor:

Anne Crowley-Hatton, Instructional Technologist
Computing Services, Denison University

Tutorial Highlights:

• Needs assessment
• Process definition
• Staffing needs and requirements
• Call-tracking systems
• Marketing and promotion
• Industry standards and resources

Updated on July 24, 2001