| Continental Breakfast |
7:00am - 8:30am |
|
|
| Garden Terrace & Prefunction Area |
| Speakers Breakfast (by invitation) |
7:00am - 8:30am |
|
|
| |
El Mirador |
| Opening Plenary and Welcome Remarks |
8:30am - 10: 30am |
|
|
Keynote: Brian Wood, Dell Computers
& Dr. Diane Troyer, president of Cy-Fair College |
Salon Del Rey |
| Break |
10:30am -10:45am |
|
|
| 22nd Floor Foyer & Prefunction Foyer (Salon Del Rey) |
| Technical Sessions |
10:45am - 12:15pm |
|
|
| Customer Service Track |
Corte Real A/B/C |
How to Recruit, Motivate, and Retain Effective Student Workers
Claire Lassalle, Robyn Richard, Pennington Biomedical Research
|
Student Workers: The Heart of the Help Desk
Rachel Daigle, Louisiana State University
|
| Training and Documentation Track |
Corte Real D/E/F |
The Technology Learning Center (TLC):
A Comprehensive Learning Environment for Students
Sheree Kornkven, North Dakota State University
|
Computing Competencies: Ensuring Student Success
Gloria Gonzales-Dholakia, St. Edward's University
|
| Management Track |
La Condesa |
Incident Handling: An Orderly Response to Unexpected Events
Richard L. Rollason-Reese, Eastern Connecticut State University
|
Colgate University's ITS Groups:
In-House Study Groups for Professional Development
Jeanne Kellogg, Colgate University
|
| Technology Track |
El Mirador |
It Takes a Village to Build an Image (Workshop/Technical Session)
R. Mark Koan, Kelley Caye, Steve Brawn, Arizona State University West
|
| Lunch |
12:15pm - 1:30pm |
|
|
| Salon Del Rey |
| Technical Sessions |
1:30pm - 3:00pm |
|
|
| Management Track |
Corte Real A/B/C |
Tech-NO Nerds: Why the Best Student Computer Lab Consultants
Are Often Not from the Computer Science Department
Tabatha Verbick, Kim Todd, Northwest Missouri State University
|
Transitioning to Unstaffed Computing Sites
Joan Beatty-Lee, Kristy Cunningham, University of Missouri - Columbia
|
| Technology Track |
Corte Real D/E/F |
Putting Mac OS X in an Open Access Lab
(Workshop/Technical Session)
David, L.R. Houston, University of Vermont
|
| World Wide Web Track |
La Condesa |
Why Make Web Sites Accessible? And How?
Katy Whitelaw, Northern Illinois University
|
The Insider: The Web Site That Brought Mesa's Williams Campus Together
Bert Valenzuela, Arizona State University
|
| Customer Service Track |
El Mirador |
The Proper Set of Tools are Needed to Corral Support
Jon Underwood, Deb Hegdahl, Jeff Gimbel, North Dakota State University
|
Expanding Help Desk Services: The Benefits of Student S.O.S
Lea Snyder, Brown University
|
| Break |
3:00pm - 3:30pm |
|
|
| 22nd Floor Foyer |
| Technical Sessions |
3:30pm - 5:00pm |
|
|
| Technology Track |
Corte Real A/B/C |
Implementation of Fee-Based Printing in Student Computing Sites
Carol Jarom, Steve Timmins, University of Delaware
|
iPod, uPod, wePod: Doubling Your Client Support and
Strengthening Team Ties with Virtually No Extra Resources
Jesse Ben Saunders, Princeton University
|
| Faculty Track |
Corte Real D/E/F |
Teaching with Technology: Setting an Example
Trevor Murphy, Mika Hirai, Williams College
|
Helping Faculty Help Themselves:
A Collaborative Approach to Peer Mentoring
Jane Livingston, Vassar College
|
| World Wide Web Track |
La Condesa |
The University of New Brunswick's Pilot for an Electronic Theses
and Dissertation Program
Janice El-Bayoumi, Lisa Charlong, University of New Brunswick
|
Integrating WebCT with Various Campus Systems
Jeff Whisler, University of Delaware
|
| Management Track |
El Mirador |
Student Staff-n. Energetic, Brilliant, Creative, Talented Potential
Rolled into a Food-Driven, Sleep-Deprived, Unmotivated Creature
Who Wears
Dirty Clothes (Workshop/Technical Session)
Karen Mc Ritchie, Grinnell College
|
| Birds of a Feather (BOF) |
5:00pm - 6:00pm |
|
|
| See BOF Board at the Info Desk |
| Wild West Event |
7:00pm - 9:00pm |
|
|
| The Buckhorn Saloon and Museum |
| Hospitality Suite |
9:00pm - 1:00am |
|
|
| Sponsored by Schedule Source |
Corte Real A/B |
| Tuesday, September 23, 2003 |
| Registration / Info Desk |
7:00am - 5:00pm |
Prefunction Area & La Corona |
| Documentation & Email Room |
7:00am - 6:00pm |
Hacienda I, II & III |
| Speaker Ready Room |
7:00am - 5:00pm |
La Duquesa |
|
| Continental Breakfast |
7:00am - 8:30am |
|
|
| Garden Terrace & Prefunction Area |
| Speakers Breakfast (by invitation) |
7:00am - 8:30am |
|
|
| |
El Mirador |
| Technical Sessions |
8:30am - 10:00am |
|
|
| Customer Service Track |
Corte Real A/B/C |
Leadership by Design: Collaborations and Cornerstones
Trisha Mileham, Joyce Hicks, Valparaiso University
|
Deep in the Heart of Client Services:
It's Not Just About Hardware and Software
Cynthia A. Murnan, Oberlin College
|
| Faculty Track |
Corte Real D/E/F |
Creating a Professional Development Program to Support
a Handheld Computing Initiative
Kenneth Janz, Indiana State University
|
How Technology Can Facilitate Classroom Learning
Vidya Ananthanarayanan, Gerald Pitts, Trinity University
|
| Management Track |
La Condesa |
Achieving Rapid Service Deployment in an Academic Environment
Shea Nangle, University of Illinois at Urbana-Champaign
|
Escaping the Quicksand and Getting Back on Trail of Team Projects
Steven K. Brawn, R. Mark Koan, Kelly Caye Arizona State University West
|
| Technology Track |
El Mirador |
Technology Outreach: If the Mountain Won't Come to Mohammed…
Karen McRitchie, Grinnell College
|
Macintosh OS X: A Smooth Migration
Scott Hanselman, Mahmoud Pegah, Ringling School of Art and Design
|
| Break |
10:00am -10:30am |
|
|
| 22nd Floor Foyer |
| Technical Sessions |
10:30am - Noon |
|
|
| Customer Service Track |
Corte Real A/B/C |
Teamwork is the Heart of Technology
Joan Beatty-Lee, Tammy Hohlt, University of Missouri -Columbia
|
Rapid Help Desk Revitalization
John Gormly, Brown University
|
| Technology Track |
Corte Real D/E/F |
Computing Labs and Technology Classrooms (CLT) Initiative:
A Model for Distributed Support
Lynda LaRoche, Julianna Miranda, Theresa M. Noble,
Angie Smock, DePauw University
|
Supporting a Windows XP/Red Hat Linux Dual Boot Environment
Bert Valenzuela, Arizona State University
|
| Faculty Track |
La Condesa |
Technology in the Hearts of the Faculty
Beth Ohmer, Lewis and Clark College
|
Adult Learning: The Often Overlooked Aspect of Technical Training
Allan Jones, South Dakota State University
|
| Training and Documentation Track |
El Mirador |
What's Old is New Again: Training is
the Information Technology Constant
George Bradford, University of Texas at San Antonio
|
Instructional Support at Small Universities: A Training Perspective
Vidya Ananthanarayanan, Judith Reiffert, Trinity University
|
| Lunch |
Noon - 1:30pm |
|
|
| |
Salon Del Rey |
| Technical Sessions |
1:30pm - 3:00pm |
|
|
| Training and Documentation Track |
Corte Real A/B/C |
Herding Cats: Training Students in Customer Service,
Assisting Faculty and to be Trainers at Various Technical Levels
Dora Douglas, Melissa Foster, University of Richmond
|
Deep in Benchmarking: Using Industry Standards to
Assess a Training Program
Joleen Pfefer, University of Missouri - Columbia
|
| Technology Track |
Corte Real D/E/F |
The Evolution of the Electronic Campus: From a
Communication System to an Educational Delivery System
Dr. John Rickman, Kim Todd, Tabatha Verbick, Merlin Miller,
Northwest Missouri State University
|
SNet Model: Access Security, and E-Services for Students
Anand Padmanabhan, Hunter College-CUNY
|
| Training and Documentation Track |
La Condesa |
Evolution of the "Red Book": From (paper) Rags to Riches
Nancy Kutner, Rensselaer Polytechnic Institute
|
A Key Server for Faculty: Not Just for Labs
Christopher Jones, University of Oregon
|
| Faculty Track |
El Mirador |
The Power of Story (Workshop/Technical Session)
Sue R. Bauer, California Lutheran University
|
| Break |
3:00pm - 3:30pm |
|
|
| 22nd Floor Foyer |
| Technical Sessions |
3:30pm - 5:00pm |
|
|
| Management Track |
Corte Real A/B/C |
Deep in Budget Restraints: Return on Investment (ROI)
Joleen Pfefer, Terry Robb, University of Missouri-Columbia
|
Deep in the Pocket of Technology:
Creative Fiscal Management in Tight Times
Carol Peddie, Middlebury College
|
| Customer Service Track |
Corte Real D/E/F |
Being Sam Malone: Customer Service on a
Campus Where "Everybody Knows Your Name"
Mark Watts, Grinnell College
|
The Adventure's of Lemmie Esplane's: Mike Spammer
Rich Hinz and Michael Quiner, Whitman College
|
| Technology Track |
La Condesa |
Liberating Lab Computing: Building a Stable yet Flexible
Computing Environment for Students and Faculty
Kenneth Janz, Pei-Yi Hu, Indiana State University
|
Training Program Growth: From Flat Line to Pulsating
Sue A. Moore, Saint Louis University
|
| World Wide Web Track |
El Mirador |
Web DAV: What it is, what it does, and why you need it?
Luis Hernandez, Mahmoud Pegah, Ringling School of Art and Design
|
Developing a Valuable Tool for IT Staff -
Increasing Efficiency and Communication with an Intranet
Ryan LeBreton, Lisa Veloz, Bucknell University
|
| Birds of a Feather (BOF) |
5:00pm - 6:00pm |
|
|
| See BOF Board at the Info Desk |
| Poster Showcase |
5:00pm - 7:00pm |
|
|
| Light snacks will be served. |
Salon Del Rey |
- New Name, New Image: PC Help Desk Steers Massive PR Launch
Claire Lassalle, Robyn Richard, Pennington Biomedical Research
- Using Course Management System to Create a Training Course for Student Employees
Cindy Guerrazzi, M.Kate Webster, University of Delaware
- Establishing Standards for a Usable and Accessible User Services Web Sites
Dorothy Annamsler, University of Delaware
- Helping Faculty Help Themselves: A Collaborative Approach to Peer Mentoring
Jane Livingston, Vassar College
- Achieving Rapid Service Deployment in an Academic Setting
Shea Nangle, University of Illinois at Urbana-Champaign
- The University of New Brunswick's Single Site Service Source
Kim Washburn, Janice El-Bayoumi, University of New Brunswick
- Ready, Connect, Learn: Preparing Students for Campus Technology
Gerri Mc Carthy, Syracuse University
- IPod, uPod, wePod: Doubling Your Client Support and Strengthening Team Ties with Virtually No Extra Resources
Jesse Saunders, Princeton University
- Schedul-EZ: A Tool for Scheduling Faculty, Rooms and Courses
Sri Siva NW Missouri State University
- Advanced Information Technology Support for Life Sciences
Craig Stewart, Richard Rapasky, Mark Papakhian, David Hart,
Anurag Shanker, Eric Wernet, Andrew D. Arenson, Gerry Bembom,
Indiana University
- A Simple Web Content Management Tool as the Solution to a Web Site Redesign
David Dudek, Heidi Wieczorek, University of Buffalo
- Implementing Pay-for-Print at UNCG
Janice Tulloss, Tom Sheriff, University of North Carolina-Greensboro
- Instituting and Advocating Technology Training and Sharing of Ideas for Online Courseware
Donna Patterson, Valparaiso University
- How Technology Can Facilitate Classroom Learning
Vidya Ananthanarayanan, Gerald Pitts, Trinity University
- The Technology Learning Center (TLC: A Comprehensive Learning Environment for Students
Sheree Kornkven, North Dakota State University
- Integrating WebCT with Various Campus Systems
Jeff Whisler, University of Delaware
- Managing Higher Ed Web Sites: Balancing the Need for Timely, the Requirements of Institutional Marketing, and the Development of Content
Robin D. Krause, Central Missouri State University
|
| Speak to Our Sponsors (SOS) |
9:00pm - 11:00pm |
|
|
| Salon Del Rey, Prefunction Area |
| Ice Cream Social / 50-60's Sock-Hop |
9:00pm - 11:00pm |
|
|
| In Memory of Beth Ruffo |
Salon Del Rey |
| Hospitality Suite |
9:00pm - 1:00am |
|
|
| |
Salon Del Ray |
| Wednesday, September 24, 2003 |
| Registration / Info Desk |
8:00am - 10:00pm |
Prefunction Area & La Corona |
| Documentation & Email Room |
7:00am - noon |
Hacienda I, II & III |
|
| Continental Breakfast |
7:00am - 8:30am |
|
|
| Garden Terrace & Prefunction Area |
| Technical Sessions |
8:30am - 10:00am |
|
|
| Customer Service Track |
Corte Real A/B/C |
Marketing Computer Support Services Through
Relationship Training Strategies
Brandon Bentley, Patrick Farmer, Valerie Dixon,
Ilana Rozanes, Harvard University
|
Schedul-EZ: A Tool for Scheduling Faculty, Rooms and Courses
Sri Siva, Northwest Missouri State University
|
| Training and Documentation Track |
Corte Real D/E/F |
Making On-line Training and Support Easier
for Everyone with Viewlets
Janice Ward, University of Wisconsin - La Crosse
|
Training and Documentation
Lynne Montgomery, Millsap College
|
| Management Track |
La Condesa |
All in the Family: Utilizing Shared Resources Across Campus
Claire Lassalle, Robyn Richard, Pennington Biomedical Research
Rachel Daigle, Tom Snyder, Louisiana State University
|
The Road Less Traveled: Staff Driven Re-organization
Jeannie Zappe, Brian Hoyt, Lisa Veloz, Bucknell University
|
| Technology Track |
El Mirador |
Building Support for Linux (Workshop/Technical Session)
David Dudek, University of Buffalo
|
| Break |
10:00am - 10:30am |
|
|
| 22nd Floor Foyer & Prefunction Foyer (Salon Del Rey) |
| Closing Plenary |
10:30am - Noon |
|
|
| Keynote: Betsy Sanders |
Salon Del Rey |
| Hospitality Suite |
7:00pm - 11:00pm |
|
|
| LaVista |
