| Pre-Conference Tutorials |
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Tutorials will be held on Sunday, September 21, 2003.
Tutorials fill quickly; all sessions have a maximum of 35 spaces. Register before August 20 to qualify for the early registration fee of $175/session for ACM SIGUCCS members (or full time students) or $225/session for non-members. After that date, the rate goes up to $225/session for ACM SIGUCCS members (or full time students) and $275/session for non-members. Full conference registration does not cover tutorials.
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| Morning Sessions |
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| Afternoon Sessions |
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| Morning Sessions |
| Tutorial #1 |
| Usability Testing: Easy Ways to Make Sure Your Website is Easy to Use |
Instructor:
Pat Billingsley, Technology Support Consultant, Smith College
Description:
Usability testing is a well-established empirical process that can be used to determine whether any website is truly easy to use. The process is easy to apply in a range of settings, and allows website designers and managers to obtain useful data with a minimal expenditure of time and resources. This tutorial covers usability testing from beginning to end, including many practical tips for getting the most from the time and resources you invest. We will explore a range of testing tools, methods, scenarios, and resources.
Highlights:
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- Defining ease-of-use for a specific target audience and environment
- Choosing realistic benchmark tasks with measurable outcomes
- Selecting and recruiting appropriate test participants
- Creating test materials that help maintain consistency and simplify data collection
- Roles and procedures for conducting low-stress test sessions
- Analyzing your data and applying the results
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Who should attend:
This tutorial is for anyone who wants to ensure that the web sites they create are genuinely easy for their intended audience to understand and use. If you want to determine how a new website or service will be received before it’s launched, or why an existing website isn’t being used as you expected, this tutorial provides the tools and methods you need to objectively assess any design.
Notes: This is a hands-on tutorial. Participants will develop, conduct, and evaluate sample tests of real web sites, and discuss ways to adapt test plans for a range of potential users and settings.
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[ Registration Info ] [ Tutorials Index ]
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| Tutorial #2 |
| Leadership, Service and Management: an essential toolkit for the IT Administrator |
Instructor:
John E. Bucher, Center for Information Technology, Oberlin College
Description:
In order to be a highly effective IT administrator, it is essential that one have managerial abilities, leadership skills, and a prominent service ethic. All three of these factors are necessary to shape the kind of IT environments that are required by today’s higher education institutions. This tutorial will cover the elements of good management, leadership and service, and will provide tools and examples for sharpening these factors. The session will be useful to anyone who is in an IT administrative role, from the new front-line administrator to the CIO.
Highlights:
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- the importance of excellence in today’s IT environment
- why leadership, service, and management are critical
- important elements of management; where management and leadership differ
- the emotionally intelligent IT leader
- the critical elements of customer service
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Who should attend:
IT administrators from all levels, from the newly appointed manager to the CIO.
Notes: This tutorial is limited to 35 participants.
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[ Registration Info ] [ Tutorials Index ]
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| Tutorial #3 |
| Marketing IT at Higher Education Institutions |
Instructor:
Diane Jung, Manager of IT Conference & Events, Indiana University
Description:
This tutorial explores an increasingly apparent need for marketing IT at higher education institutions. Opportunities for students, faculty, and staff use of technology to enhance their academic endeavors are often missed because they are unaware of the services and resources available to them. In times of tighter budgets, IT organizations cannot afford to let these opportunities be lost. Marketing can increase usage of technology in ways that significantly contribute to the integrity of the higher education institution. An increase of awareness and usage can result in clearer justification for IT expenses.
Highlights:
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- What is Marketing?
- Why Market IT?
- Your IT Audience
- Identifying and Developing your Marketing Leadership
- The Creative Process
- Take Action - Get the Message out there!
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Who should attend:
IT Marketing and/or publications staff: writers, editors, graphic artists, special project planners, IT support/service managers, and anyone interested in exploring marketing IT at higher education institutions.
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[ Registration Info ] [ Tutorials Index ]
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| Tutorial #4 (also repeated in Afternoon session #9) |
| Dynamic Database Driven Web Pages |
Instructor:
Marc N. Boots-Ebenfield, Lead Instructional Technologist, Rider University
Description:
You have seen, used, and heard about web pages that derive their content and design features from databases. Now it is time to dive in and learn how to do it yourself. The tutorial will use Dreamweaver MX to create web pages that gather user input, retrieve information from a database, and that obtain text and attributes from a database. A modular, cooking-show approach will be used to ease participants into dynamic design. At each stage of the tutorial, participants will see a complete, working model of the application that they are to create from semi-formed components. The databases will be in MySQL. We will use PHP pages created in Dreamweaver to access the databases.
Highlights:
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- Database design
- Gathering user input
- Retrieving data
- Dynamic web page objects and layout
- Creating sessions
- PHP/MySQL
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Who should attend: Anyone with experience creating static web sites using Dreamweaver and is interested in learning how to work with databases for web design.
Notes: This hands-on tutorial is limited to 15 participants. Each participant will use a computer.
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[ Registration Info ] [ Tutorials Index ]
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| Afternoon Sessions |
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| Tutorial #5 |
| Wrestling with Alligators - Taming OS X in a Lab Environment |
Instructor:
David L.R. Houston, Client Services Coordinator, University of Vermont
Description:
This tutorial will be a hands-on experience and walk attendees through the process of configuring, imaging, and cloning Mac OS X for a lab environment. Participants will be guided through the entire process. Included are issues about security, authentication using LDAP, configuring a master machine, creating an image of that machine, and finally, cloning that master image to a different machine. Strategies for deployment will be discussed, and many of the OS-specific areas that require careful attention and special treatment will be covered in depth.
Highlights:
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- Security: why you need to take extra care with OS X
- UNIX: not as difficult as it appears - you, too, can be a UNIX guru!
- Authentication: tap into your existing database with LDAP
- Imaging: CCC your way to bootability
- Cloning: Dolly, the sheep, never had it like this - NetRestore makes it easy!
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Who should attend: Anyone attempting to “wrestle with alligators” and configure Macintosh OS X for a lab environment, particularly those with either no OS X experience or no Macintosh experience.
Notes: This hands-on tutorial is limited to 30 participants. Participants will be paired and working with actual hardware.
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[ Registration Info ] [ Tutorials Index ]
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| Tutorial #6 |
| Managing Student Workers |
Instructor:
Susan Perin, Manager of Student Technology Consulting, Indiana University, Bloomington
Description:
This tutorial covers most aspects of managing student hourly computer consultants through the hiring, orienting, scheduling, training, monitoring, evaluating, and termination processes.
Highlights:
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- Discover methods for advertising job openings, selecting and interviewing applicants, and extending job offers
- Identify resources and present them in a way consultants are motivated to use them.
- Learn how to be consistent and fair while holding student workers accountable.
- Determine the essential components necessary in online tools used to track and monitor hourly computer consultants.
- Take a tour through the Student Technology Consulting’s electronic Personnel Information Environment (PIE) created in-house to handle all aspects of the hiring process, subbing of shifts, checking consultants in and out of shifts, assigning attendance discipline, managing payroll electronically, generating daily shift reports, evaluating consultant performance and much more.
- Gain access to an online Student Consultant Employment Handbook that leaves no one in the dark regarding expectations for performance.
- Collect examples of proven techniques and management tools.
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Who should attend: Anyone who hires and manages student employees and is interested in the enormous potential available from creating your own online tools for managing student employees. This includes those who hire students, conduct interviews, provide training, evaluate performance, maintain employee handbooks, handle payroll and track employee attendance.
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[ Registration Info ] [ Tutorials Index ]
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| Tutorial #7 |
| Management for the Accidental Manager |
Instructor:
Dallas W. Jensen, Manager of Information Technology, University of Colorado Health Sciences Center
Glenda E. Moum, Manager Information and Access Technology Outpost, Uni-versity of Missouri Columbia
Description:
This tutorial discusses management in a user services organization, focusing mainly on issues facing the new manager. We will cover leadership skills, supervising others, managing budgets, and marketing your group or organization. Group discussion gives attendees an opportunity to learn from their peers and share their personal experiences. The tutorial is a combination of lecture, discussion, and exercises to help the student assess their skills and abilities.
Highlights:
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- Becoming a manager - moving from staff to management
- Bossing - supervising is a user services environment including leadership, performance appraisal, discipline and rewards.
- Budgeting - tips for managing "your" budget
- Building - creating departmental procedures and structures
- Ballyhoo - marketing yourself and marketing your organization
- Balance - keeping your perspective and sanity
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Who should attend: Those who have recently moved into a management position and those want ideas for supervising, managing, and leading in a user services environment. This tutorial is intended primarily for individuals with less than 3 years management experience.
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[ Registration Info ] [ Tutorials Index ]
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| Tutorial #8 |
| Web Applications Security |
Instructor:
Jerry Berkman, Workstation Support Group, University of California, Berkeley
Description:
This tutorial introduces the factors which need to be considered in designing or maintaining a safe web site; safe both for the site host and owner as well as the user. Topics covered will include terminology, potential dangers, mitigation techniques, and available resources for developing safe and secure web sites.
Highlights:
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- tips on securely organizing a web site
- tips on safely using perl and PHP
- how to manage sessions securely
- common vulnerabilities
- cross-site scripting
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| Who should attend: The target audience is web authors, web developers, managers of web projects, and evaluators of web sites and products. |
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[ Registration Info ] [ Tutorials Index ]
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| Tutorial #9 (also offered as Morning session #4) |
| Dynamic Database Driven Web Pages |
Instructor:
Marc N. Boots-Ebenfield, Lead Instructional Technologist, Rider University
Description:
You have seen, used, and heard about web pages that derive their content and design features from databases. Now it is time to dive in and learn how to do it yourself. The tutorial will use Dreamweaver MX to create web pages that gather user input, retrieve information from a database, and that obtain text and attributes from a database. A modular, cooking-show approach will be used to ease participants into dynamic design. At each stage of the tutorial, participants will see a complete, working model of the application that they are to create from semi-formed components. The databases will be in MySQL. We will use PHP pages created in Dreamweaver to access the databases.
Highlights:
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- Database design
- Gathering user input
- Retrieving data
- Dynamic web page objects and layout
- Creating sessions
- PHP/MySQL
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Who should attend: Anyone with experience creating static web sites using Dreamweaver and is interested in learning how to work with databases for web design.
Notes: This hands-on tutorial is limited to 15 participants. Each participant will use a computer.
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[ Registration Info ] [ Tutorials Index ]
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