Pre-Conference Tutorials
Pre-conference tutorials are half-day sessions that offer participants in-depth content that focuses on management techniques, technical skills or professional development. All pre-conference tutorials require pre-registration and are not included in the conference registration fee.
All pre-conference tutorials are held on Sunday, October 10, 2004, in the host hotel, the Baltimore Waterfront Marriott. The conference registration desk will open at 7:00 a.m. on Sunday morning on the Harborside Ballroom Level, just at the top of the escalators. Registration in each pre-conference tutorial is limited - sign-up early!
Sunday Morning Sessions:
Sunday Afternoon Sessions:
Sunday Morning Sessions
The Sunday morning sessions run from 8:30am to Noon. A mid- morning coffee break will be served.
Developing Leadership in Yourself and Others
by David Dodd
Salon D
Effective leadership is one of the most critical but elusive elements for IT managers and directors, particularly those new to the role. Targeted specifically at the new and aspiring manager, this tutorial presents a rare opportunity for those beginning in IT management the benefit of a small, richly interactive session with a highly respected leader in the field. Participants will learn how to objectively assess and strengthen their skills and those of others. The tutorial will include a set of resources, strategies, and lessons-learned that the instructor has found particularly valuable in addressing issues and challenges throughout a career in IT leadership, including:
- what it truly means to be a leader
- characteristics of effective leaders
- issues and development strategies for new and developing IT leaders
- principle centered leadership and staff mentoring.
David Dodd is Vice Chancellor for Information Technology and Chief Information Officer at the University of South Carolina Spartanburg. He has written and lectured widely on leadership and other topics. His areas of professional concentration in recent years have included IT strategic planning, organizational transformation, leadership for IT in higher education, human resource issues in IT, integration of technology and services into comprehensive delivery models, and the development of collaborative computing architectures for higher education.
It's Eleven O'Clock: Do You Know Where Your Identity Is?
by
Elizabeth A. Evans, Carolyn M. Kotlas, Donna W. Bailey, Abe Crystal, and Terrelle Buckner
Laurel A-B
How much of our identity protection is our own personal responsibility and how much can we depend on technology to protect us? How do we balance the need for protection (for ourselves, our colleagues, our students) with the University ideal of open access to information? This tutorial will help you develop a strategy and materials for effectively educating your campus community on the checks and balances for protecting identities in teaching, research, and everyday campus life. Participants should expect to engage in lively discussion and active group work.
Elizabeth Evans is a Project Manager in IT Services at the University of North Carolina Chapel Hill, and has longstanding experience in privacy, identity abuse, and related compliance issues. Carolyn Kotlas is a computing consultant at UNC-Chapel Hill; she edits and publishes two electronic newsletters on technology. Donna Bailey is director of the teaching assistant development program in the Center for Teaching and Learning at UNC Chapel Hill. Abe Crystal is a Ph.D.. student in the School of Information and Library Science at UNC Chapel Hill. Terri Buckner is an Instructional Design Consultant for the School of Education at UNC Chapel Hill.
SLAs, SOSs, SOPs: The Alphabet Soup of End-User Support
by
Linda Hutchison, Jen Miller
Salon E
Budget cuts and accelerating change make it crucial for IT providers to establish clear service expectations with their customers. Service Level Agreements and related documents are powerful tools for clarifying and communicating these expectations. This tutorial will address both the content of agreements and the process of creating them. Participants will learn:
- what to include in SLAs
- what supporting policies and agreements are important
- how to define customer and IT roles and responsibilities
- how to involve the customer in developing SLAs.
Even if you don't plan to create formal documents, this tutorial will provide you with the tools to analyze and structure your services in a way that increases understanding and aids communication between IT and your customers.
Linda Hutchison is Division Director for Customer Relationship Management at Oregon Health Sciences University, and has worked in higher education IT for 31 years. Jen Miller has been at OHSU for 10 years, and is Senior Manager for Technology Support Services Management, a group that includes helpdesk and on-site desktop support.
Strategies for Helping Faculty Manage the Online Workload
by
Lawrence C. Ragan
Laurel C-D
Trying to convince faculty that online teaching won't bury them is a common challenge. In this tutorial you will learn proven strategies that can make teaching online a bearable--and even enjoyable!--experience for faculty. This is a highly interactive tutorial. Participants will review and inform a developing set of best practices for engaging faculty and helping them manage their online workload.
Dr. Ragan is the Director of Instructional Design and Development for Penn State's World Campus. Dr. Ragan is charged with directing the design and development of instructional materials for learners external to a Penn State campus.
Sunday Afternoon Sessions
The Sunday afternoon sessions run from 1:00 p.m. to 4:30 p.m. A mid-afternoon snack will be served.
Leadership, Service, and Management: An Essential Toolkit for the IT Administrator
by
John Bucher
Salon E
For experienced IT leaders and managers, this tutorial offers a chance to step back and reflect on the big picture of leadership. With a small group of your peers and an exceptional presenter, explore the factors that are essential to shape the kind of IT environments that are required by today's higher education institutions. This tutorial will provide tools and examples for sharpening your focus and refining your skills in management, leadership and service, with a particular focus on human relationships and emotional intelligence. The highlights of this tutorial include:
- important elements of management; where management and leadership differ
- the emotionally intelligent IT leader
- setting the tone for communication, building trust, and building relationships
- the critical human elements of customer service.
Dr. Bucher is Director of Information Technology at Oberlin College. He has presented many lectures and workshops on leadership to SIGUCCS, Educause, and other forums. He received the Penny Crane award in 2002 to recognize his service to higher education, the computing profession, and ACM SIGUCCS. He is a former chair of the SIGUCCS board, and currently serves on the board of Educause.
Copyright Law in the Digital Age
by
Laura N. (Lolly) Gasaway
Laurel A-B
Copyright law can be difficult to understand, and the electronic environment complicates copyright issues even more. Faculty members often are unaware that their use of copyrighted works for distribution to classes may infringe copyright. This tutorial will introduce copyright law and highlight areas important in teaching and learning, including how faculty members may appropriately exercise their fair use rights. Copyright issues to be addressed include:
- distribution of paper course material
- making copyrighted works available on course websites
- using materials on the Internet
- distance education
- online service provider liability
- anti-circumvention.
Laura N. ("Lolly") Gasaway is Director of the Law Library and Professor of Law at the University of North Carolina. She has taught copyright law since 1978 and frequently presents workshops for librarians, faculty, and corporations.
Maintaining Balance: Expectations versus Technostress
by
Kathy Pribbenow
Salon D
Technology can bring significant stress—physical, mental, and emotional—into our lives and the lives of our coworkers and customers. This workshop will help you identify technostress and provide you with specific strategies for reducing and managing stress. You will learn strategies and techniques that you can use yourself and share with others, including:
- stress management skills
- communication techniques to reduce stress
- ergonomics: how to identify and address physical stress
- how to improve the balance in your life.
Kathy Pribbenow is Training and Workshop Coordinator at the University of Kansas. She has presented dozens of seminars on technostress over more than a decade.
Tutorial Costs
Pre-conference tutorials are not included in the conference registration fee. You will be prompted for your pre-conference tutorial selection(s) during the registration process. The costs for the pre-conference tutorials are:
Advance Registration for Tutorials
(June 1, 2004 - September 15, 2004)
Late Registration for Tutorials
(September 1, 2004 - October 6, 2004)
