Untitled Document

TECHNICAL PROGRAM

Monday

Tuesday

Wednesday

Monday, 07 November
10:30am – noon
Customer Service Infrastructure	Helping Students Help Themselves: Malware Removal Michael Vedders, Bethel University Paul Boyum, Bethel University Automating Windows Security: Building a Security CD Dan Albrich, University of Oregon
Customer Support	If You Build It, They Will Come: Implementing a Distributed Desktop Support Model that Works Amanda Spear, University of Colorado at Boulder The Department Apprentice Program: Providing Support on a Decentralized Campus Patrick Chinn, University of Oregon
Managing the Organization	Tying Benchmarks and Metrics to Evaluations and Organizational Performance: The Role of Facilitating Activities Susan Owen, Indiana State University Kenneth Janz, Indiana State University Learning Organization Principles and Project Management John Wasileski, University of Memphis
Managing Your Staff	Reeling in New Ideas for Training Student Support Consultants Janice Ward, University of Wisconsin-La Crosse Schooling Our Consultants for a Sea of Residents Teresa Pearson, Indiana University Melody Childs, Indiana University Baiting the Hook: Catching and Keeping Quality Student Employees through Professional Development and Non-Numeric Incentives Kim Todd, Northwest Missouri State University Tabatha Verbick, Northwest Missouri State University
Technology	You Can Never Be Too Thin: Skinny-Client Technology Anita Schwartz, University of Delaware Cindy Guerrazzi, University of Delaware Diskless Linux System with unionfs for an Educational Computer Center Hideo Masuda, Kyoto Institute of Technology Akinori Saitoh, Tottori University of Environmental Studies Michio Nakanishi, Osaka Institute of Technology Using Thin Client Technology to Reduce Complexity and Cost Simon Kissler, Valparaiso University Owen Hoyt, Valparaiso University
Training, Support for Teaching Technology	Combining Audio/Visual and Computing Support at the University of Rochester Mathew Felthousen, University of Rochester Projectors, Remotes, and Laptops, Oh My! Taming the Lions and Tigers and Bears of Classroom Technology--The UWF Model Michael White, The University of West Florida Jim Matson, The University of West Florida Classroom Technology: Assisting Faculty in Finding Weapons of Mass Instruction Donna Patterson, Valparaiso University School of Law Lanie Steinwart, Valparaiso University
1:30 – 3pm
Customer Service Infrastructure	Computer Lab Management: Serving Our Customers Through Communication Rachael Stanley, University of Tennessee Customer-facing Communication Alison Cruess, University of North Florida
Customer Support	PERTs: The Support Side Solution to Residential Computing Tabatha Verbick, Northwest Missouri State University Merlin Miller, Northwest Missouri State University Is Your ResNet Support Boat Sinking? Try Outsourcing! Brien Muller, Skidmore College Mark Bauer, Skidmore College
Managing the Organization	QUICK Scheduler, A Time-saving Tool for Scheduling Class Sections Cherry Owen, The University of Texas of the Permian Basin Volunteerism: A New Idea for Filling University Information Technology Needs Tyson Henry, California State University Chico Robert Strazzarino, California State University Chico
Managing Your Staff	Internal and External Communication and Collaboration: Building a Strong Help Desk Environment Vivian Pair, Virginia Commonwealth University Debby Boyle, James Madison University Creative Action Teams - Innovative Opportunities for Team Work Lynda LaRoche, DePauw University Frank Gilbert, DePauw University Angie Smock, DePauw University
Technology	Imaging, Security, Configuration, and Maintenance For the Masses Brandon Koeller, University of Washington *Desktop Management - Reeling in the Great White Whale* Jerry Ringel, California State University, Chico Andrea Mox, California State University, Chico
Training, Support for Teaching Technology	Training: Tackling the Task of Reeling Them In James Greathouse, Saint Louis University Providing Technology Orientation for New Faculty and Staff Kerrie O'Connor, Worcester Polytechnic Institute Debra Dexter, Worcester Polytechnic Institute Online and Instructor-Led Training: A Charge-Back Model that Works! Cathy O'Bryan, University of Wisconsin - Madison
3:30 – 5pm
Customer Service Infrastructure	Doing More with Less – Departmental Labs Support Mike Stanley, University of Tennessee Looking Outward: Extending Services to Departmental Labs David Blezard, University of New Hampshire
Customer Support	Leveraging Student Owned Laptops on Campus Janice El-Bayoumi, University of New Brunswick Rensselaer's Mobile Computing Program - A Whale of an Idea! Patrick Valiquette, Rensselaer Polytechnic Institute Myra Williams, Rensselaer Polytechnic Institute Ed Seeger, Rensselaer Polytechnic Institute Nancy Kutner, Rensselaer Polytechnic Institute
Managing the Organization	Higher Quality for Less: IT User Surveys Over the Web John Samuel, Indiana University Takuya Noguchi, Indiana University Gauging Adoptability: A Case Study of e-Portfolio Template Development Owen McGrath, UC Berkeley
Technology	No Parking! (And Other Library Technology Quandaries) Rick Neal, University of Richmond LabDisplay - Bringing Computer Lab Management into the New Millennium Jeff Smith, University of New Brunswick
Training, Support for Teaching Technology	The I.T. Circuit Certificate: Training for the Future Joana Trimble, St. Edward's University Navigating The Great Learning Barrier Reef: Active Training Ideas To Make Learning Fun! Karen McRitchie, Grinnell College
Tuesday, 08 November
8:30 – 10am
Customer Service Infrastructure	Conversing with Customers Jason Brand, Iowa State University Jace McDaniel, Iowa State University Mapping the Changing Technology Landscape: The University of Washington’s 2005 Faculty and Student Surveys on Educational Technology Cara Lane, University of Washington Karalee Woody, University of Washington
Customer Support	From 0 To 60 In 4.2 Seconds - Supporting The RESNET Amy Magno, Central Connecticut State University Stemming the Tide: Laptop Support Without a Mandate Adam Krob, Tulane University Kris Koenig, Tulane University
Managing the Organization	Developing a Comprehensive Communication Strategy to Meet the Needs of Various Stakeholder Groups Kenneth Janz, Indiana State University Emily Gruenert, Indiana State University Going Beyond the Call of Duty: The Implementation and Support of OMNI Tanya Dunlap, Florida State University
Managing Your Staff	CARPE DIEM: Seizing The Day and Reaping the Benefit of Student Involvement in Tools Development M. Dee Childs, Indiana University Teresa Pearson, Indiana University Supervising Students in Satellite Locations: Overlords Need Minions! Jim Osborn, University of Wyoming
Technology	A Case Study: Implementing Novell Identity Management technologies at Drew University E. Axel Larsson, Drew University Network Based Home Directories Using Apple OS X Server Andre Chinn, University of Oregon School of Journalism & Communication
10:30am - noon
Customer Service Infrastructure	Security in the Residential Network David Lytle, Our Lady of the Lake University Veronica Resendez, Our Lady of the Lake University The Water Is Wide: Network Security at Kenyon College, 1995 - 2005 Joseph M. Murphy, Kenyon College
Customer Support	The FISH!® Philosophy: Customer Service from the Fishbowl Mike Rabe, Valparaiso University Jennifer McIntosh-Elkins, Valparaiso University From Soup-to-Nuts, The Comprehensive IT Help Desk Sylvia Maxwell, University of West Florida Regina Davis, University of West Florida
Managing Your Staff	New Customers, New Challenges, New Structure: Realigning Support to Survive Massive Growth Dave Nevin, Oregon State University Mary Brock, Oregon State University Pooling Efforts to Cast for Better Student Employees Patti Mitch, University of Wisconsin - Platteville
Technology	Universal Imaging: Revolutionizing Desktop Support Steve Lewis, Lehigh University Sara Rodgers, Lehigh University “All in One” Is The Way to Go...Building a XP Professional Hardware Independent Image Thomas Bohlke, Central Connecticut State University Amy Magno, Central Connecticut State University
Training, Support for Teaching Technology	From Waterfall to Rapid Prototyping: Supporting Enterprise-wide Adoption of the Oncourse: Collaboration and Learning (CL) Environment Rita Pavolka, Indiana University Veronica Mount, Indiana University Carol Rhodes, Indiana University Storm Stories: Surviving an Upgrade to WebCT Vista Kathryn Fletcher, West Virginia University
1:30 – 3pm
Poster Sessions	Advanced Technologies Studios Karalee Woody, University of Washington David Cox, University of Washington Brandon Koeller, University of Washington An Augmented Campus Design for Context-aware Service Provision Alessandro Genco, DINFO - Università di Palermo Salvatore Sorce, DINFO - Università di Palermo Designing a New Employee Orientation (NEO) system Jolanta Soltis, New Jersey Institute of Technology Pritesh Patel, New Jersey Institute of Technology Detecting Intruders on Campus: Might the Threat Be Coming From Within? Rich Henders, North Central College William Opdyke, North Central College Developing a Synchronous Web Seminar Application for Online Learning Michael Ciocco, Rowan University Neil Toporski, Rowan University Implementation of IPv6 Functions for a Network User Authentication System Opengate Makoto Otani, Saga University Katsuhiko Eguchi, Saga University Kenzi Watanabe, Saga University IT Open House: What It Can Do For Your Organization Cathy Tabor, University of Illinois/Office of Admissions & Records Patricia DeWalt, University of Illinois/Office of Admissions & Records LaTeX: When Word Fails You Trevor Murphy, Williams College Ben Salzberg, Reed College Multiple Solutions for Presenting Equations for Students Trevor Murphy, Williams College NAS: The NAIST User Authorization Management System for Network Accesses in Consideration of System Administration Volunteers Motohiro Ichikawa, Graduate School of Information Science, Nara Institute of Science and Technology Yutaka Nakamura, Kyushu Institute of Technology Information Science Center Tobata Kazutoshi Fujikawa, Graduate School of Information Science, Nara Institute of Science and Technology A New Collaborative Software Package: Deployment at Stanford Alan Hebert, Stanford University Libraries Allan Chen, Stanford NUBB: A Network Usage-Based Billing System M Scott Walters, Cornell University Open Your Eyes, Speak Your Mind...Help Desk Communicating Karla Nelson, Baylor University Tammie Kramolis, Baylor University Printing In Today’s Academic Labs – Not Exactly What Gutenberg Had In Mind Scott Hanselman, Ringling School of Art and Design Dave Przybyla, Ringling School of Art and Design PubsOnline: Open Source Bibliography Database Scott Myron, Indiana University Matthew Link, Indiana University Richard Knepper. Indiana University So Many Labs, So Little Time: Managing Multiple Labs with Limited Resources Terri Lucas, Webster University Christine Arteaga, Webster University Students, Heal Thyself Carol Jarom, University of Delaware Beth Miller, University of Delaware TECH Spyware Raid: The PEA Matrix Joni Mason, Phillips Exeter Academy Marilee Tuomanen, Phillips Exeter Academy Using a Database-Driven Website to Track Sensitive Data Use M. Kate Webster, University of Delaware David Dyar, University of Delaware
3:30 – 5pm
Customer Service Infrastructure	Casting Technology Nets in the Often Uncharted Waters of Adaptive Technology Jeanette Gauthier, University of Texas at San Antonio Almond Dillard, University of Texas at San Antonio We’ve Come A Long Way Baby! But Where Women and Technology Are Concerned, Have We Really? Kim Todd, Northwest Missouri State University Lori Mardis, Northwest Missouri State University
Customer Support	Digital Video Clips Covering Computer Ethics in Higher Education Takashi Yamanoue, Kagoshima University Creating a Culture of Technical Caution: Addressing the Issues of Security, Privacy Protection and the Ethical Use of Technology Judith Lewandowski, Indiana University---South Bend
Managing the Organization	Building an IT Help Desk: From Zero to Hero Kristi Evans, Webster University W. Teresa Jones, Webster University Going From 0 to 60 in 20 Years Kathy Kirchner, University of Houston-Clear Lake
Managing Your Staff	Automation & Delegation to Reduce Lab Management Workload Daniel Delgado, University of Florida Scheduling Student Employees Doesn't Have to Make You Crazy Jim Osborn, University of Wyoming
Technology	Providing Students 24/7 Virtual Access and Hands-on Training Using VMware GSX Server Benjamin Villanueva, University of Wisconsin – Whitewater Brett Cook, University of Wisconsin - Whitewater Revision Control Practices Applied to Computer Configurations Russell Sprague, Drew University
Training, Support for Teaching Technology	Developing eLearning Help Desk Support David Davenport, University of Wisconsin Madison Developing An E-Learning System Which Enhances Students' Academic Motivation Hidekatsu Koike, Sapporo Gakuin University Kiyoshi Akama, Hokkaido University Takahiko Ishikawa, Hokkaido University
Wednesday, 09 November
8:30 – 10:00am
Customer Service Infrastructure	The Evolution of Software Distribution – Where Did We Come From and Where Are We Heading? Michael Lazenka, University of Pennsylvania Automation Is a Breeze with AutoIt Jason Brand, Iowa State University Jeff Balvanz, Iowa State University
Customer Support	Oh No! They want me to support students’ computers…? Kimberly Brookes, Simmons College Susan Lees, Simmons College Time to Start Charging for Cleaning Student Computers? Ron Nichols, University of Delaware Karl Hassler, University of Delaware
Managing the Organization	I.T.'s Not Your Parents' Library: No Box Required Mike Yohe, Valparaiso University Rick AmRhein, Valparaiso University Synergy in Action: When Information Systems and Library Services Collaborate to Create Successful Client-Centered Computing Labs Kim Todd, Northwest Missouri State University Lori Mardis, Northwest Missouri State University
Managing Your Staff	Customer Service - Help for the Help Desk Al Padeletti, University of Rochester Berthenia Coltrane, University of Rochester Rich Kline, University of Rochester Content for One: Developing a Personal Content Management System Doug Simpson, University of Oregon
Technology	The Wireless Tightrope: An Economical, Secure, and User Friendly Approach for the Wireless Campus Douglas Ennis, Ringling School of Art and Design ResNet Management - Wayne State University's Experience Supporting Cisco Clean Access Agent Stephen Wassef, Wayne State University Rodrigo Reis, Wayne State University

10:30am – noon