Special Thanks to This Year's Sponsors!
Topic Ideas
The list below is not comprehensive. The program is created by you and changes every year as we face new challenges and implement new solutions!
- Customer Service
- Quality improvement programs
- Service agreements
- Customer satisfaction surveys
- Helpdesk
- Call tracking systems
- Training of student staff
- Quality assurance
- Centralized versus decentralized centers
- Management of Professional Staff and Student Employees
- Staff development
- Performance
- Reward/recognition programs
- Budgets
- Hardware replacement programs
- Centralization and decentralization of service and support
- Security and Policy
- Implementing new desktop standards
- Security education programs
- Identity management
- Directory conversion projects
- Technology Education programs for faculty, staff and students
- Needs assessments
- Revamped training programs
- The use of the web in training
- Flash based delivery systems
- Streaming media
- One on one support programs
- Understanding learning styles
- Instructional Support
- Personal response systems
- Classroom support
- Learning management systems
- Podcasting
- Technology Solutions to Customer Service Problems
- Lab management
- Use of dual boot systems
- Virtualization
- Web development
- Software distribution systems
- Lab management
- Email outsourcing or not
- Mobile computing
- Documentation and Communicating with your Customers
- Internal and external communication services
- Student training
- Staff training
- Course documentation
- Needs analysis
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© 2009 Association for Computing Machinery - SIGUCCS ACM, SIGUCCS,
and their respective
logos are trademarks of the Associaton for Computing Machinery, used with permission.
logos are trademarks of the Associaton for Computing Machinery, used with permission.