Plenary Speakers

Opening Plenary - Management Symposium

Theresa Rowe, Chief Information Officer, Oakland University

Theresa Rowe is the Chief Information Officer at Oakland University. She is responsible for the central information technology operation, including strategic and organizational capacity planning and project portfolio management. She joined Oakland University as a senior systems analyst and held several technology positions at the university before being named assistant vice president in 2003. Prior to joining Oakland University, Rowe gained experience in various IT professional roles, including positions in the automotive and legal industries.

Rowe holds several posts external to the university. She is a member of the Board of Directors for Merit Network Inc. She is a member of the Executive Advisory Group for the Research and Educational Networking -- Information Sharing and Analysis Center (REN-ISAC). Rowe is active in the Educause higher education information technology community, and she currently serves as the group leader for the Educause CIO Constituent Group. She holds memberships with the Michigan Council of Women in Technology, ACUTA for university telecommunications, and ACM -- Special Interest Group on University and College Computing Services.

Joint Plenary - Management Symposium and Service and Support Conference

Susan E. Metros, Associate Chief Information Officer and Associate Vice Provost
Technology Enhanced Learning, University of Southern California in Los Angeles

Susan E. Metros is Associate Chief Information Officer and Associate Vice Provost for Technology Enhanced Learning at the University of Southern California in Los Angeles. She also holds professorships in visual design and clinical education. In her executive role, she leads the academic community in integrating new and emerging educational technologies into teaching, learning, and research. In her role as educator and designer, she teaches courses in multimedia and new literacies and has served as principal designer on several international award winning multimedia projects. She has published and presented widely on leadership and mentoring, knowledge architecture, visual and multimedia literacy, and the role of technology in transforming education to be engaging and learner-centered.

Closing Plenary - Service and Support Conference

Gaylene Xanthopoulos, Founder and President, The Leadership Edge, Inc.

Gaylene Xanthopoulos has a passion for assisting companies to reach their highest potential. As a businesswoman, professional trainer, facilitator, speaker and published author, Xanthopoulos devotes herself full-time to assisting high growth, entrepreneurial companies in achieving their next level of excellence through executive and management development. Through her company, The Leadership Edge, she is recognized for her expertise in teaching business skills and techniques to corporate leaders who are highly trained in academic fields other than business, but who also have executive and management roles in prospering, innovative companies. She has distinguished herself through the success of her popular "From The Laboratory To Leadership: Developing Scientific and Corporate Leaders", program as well as her, "The Referral Edge" program. Since 1989, when she established The Leadership Edge in San Diego, California, Xanthopoulos has been developing business leaders in leadership and management, in a non-threatening approach to business development, and in effective communications and employee relations.

Xanthopoulos holds a Bachelor of Science degree in Economics from the Wharton School of Business at the University of Pennsylvania, Philadelphia, Pennsylvania. Her dual degree in Entrepreneurial Management and Marketing has uniquely positioned her to work with her many entrepreneurial clients over the years. Her personal accomplishments include being awarded "World Sales Leader of the Year" by Leadership Management, Inc. two years in a row; being named the winner of the San Diego Business Journal's "Business Management Award" in their Women Who Mean Business competition; and in the following year, the San Diego Business Journal also named her as one of the "Top 50 Companies in San Diego".

Xanthopoulos is an in-demand speaker and keynoter for national and international business conferences. She has served on the Board of Directors of the National Speakers Association, San Diego Chapter and is a member of the American Society of Training and Development. Her articles on business training trends and tips appear regularly in professional and general interest periodicals, and she acts as an expert resource for both radio and television business news programs. She is the author of Tips, Techniques & Strategies On Referrals (1995, The Leadership Edge) and a contributing author of A Woman's Way to Incredible Success in Business (Adams Media 2001).