Home

Overview

Program

Schedule of Events

Committee

Registration

Contributors

Charleston

Hotel

Travel Information

Keynote Speaker: Robert Lewis

Everything you know is wrong: Transforming Information Technology

The discipline of information technology rests on four core assumptions:

1. IT's responsibility is the management and delivery of information.
2. IT's relationship with the business is that of a supplier, whose mission is to satisfy (or exceed the expectations, or "delight") its internal customers.
3. IT's goal is to deliver and operate working software that meets the requirements of the business.
4. IT's success is determined by whether it meets or outperforms service level agreements (SLAs) negotiated with the rest of the business.

All four of these core assumptions are, at best, flawed. This presentation shows why this is so, and suggests alternatives that will help working CIOs transform their organizations using a more effective model.

More information about Robert Lewis.

Presentation (pdf)