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Heat Up IT Service Through Strategic Alliances

Kari Barlow, Arizona State University
Adrian Sanniers, Arizona State University

Arizona State University (ASU) is committed to meeting the challenges presented by the 21st century in higher education, including boosting student enrollment, increasing resources, and improving research outcomes. By applying new approaches—like a Strategic Technology Alliance—to ageless concerns, ASU is rapidly accelerating the rate at which it can respond to both student and administrative needs.

The Strategic Technology Alliance has increased ASU’s overall technology adoption while placing ASU on a technology trajectory that is capable of keeping pace with leaders in the field. By partnering with Google, ASU now offers Google Apps for Education to its community, giving faculty and students access to Gmail for ASU, Google Maps, the Google Personal Start Page, and Docs and Spreadsheets, among other applications. ASU’s 1:1 Computing program, which provides students with laptops at discounted prices, was made possible through partnerships with Apple and Dell. And ASU’s strategic alliance with CedarCrestone proved significantly successful throughout ASU’s recent ERP implementation. Other alliances include partnerships with Verizon Wireless, Qwest, Cisco Systems, and Canon.

The decision to form strategic alliances with outside companies can best be understood in the context of ASU’s overall Core vs. Context technology strategy to look for partners whose business it is to provide safe, secure, backed-up hosting and business solutions. In the transition away from the cottage industry phase of IT, enterprises must look outward to identify players who are engaged in activities at scales larger than their own if they wish to keep up.



CSMS Conference

SIGUCCS logo SIGUCCS Management Symposium 2008
April 6-8, 2008
Tucson Marriott University Park

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Updated: January 31, 2008 | Comments