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Page updated: June 20, 2008 |
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UNIVERSITY OF WISCONSIN-MADISON
Division of Information Technology
Director of User Services
(posted June 20, 2008)
The University of Wisconsin-Madison’s Division of Information Technology (DoIT) seeks an experienced, resourceful person to lead its User Services Department. This position reports to the Executive Director of DoIT and serves as a member of the DoIT leadership team.
User Services encompasses help desk, knowledgebase, product sales, licensing, computer labs, IT repair, and desktop support for departments, faculty, staff and students at UW-Madison and UW System. The Director of User Services provides leadership in developing, planning, and implementing long- and short-term goals, projects, and initiatives and ensures that DoIT provides a reliable, timely, secure, and responsive customer-support environment. The director works closely with campus leaders, UW System’s IT office, and other UW institutions and is a key point of contact for IT vendors.
The director’s major responsibility is department leadership, including budget development and monitoring (departmental expenses and revenue total about $20 million), managing staff, and ensuring that campus units receive the support they need. Other duties include ensuring that technologies are in place to support teaching, learning, and research; leading planning activities; and developing policies for support, licensing, and sales programs.
The successful applicant will have at least a Bachelor’s degree and eight years of experience managing professional technical staff in a complex higher education or research organization. He or she must be conversant with technology trends in academic and personal computing and be able to conceptualize and articulate IT solutions to campus leaders, such as the chancellor, provost, deans and directors, and others in the campus community. Experience must include developing and managing a budget greater than $1 million and negotiating complex contracts. The position requires demonstrated success in providing high-quality customer support, implementing new technologies, working collaboratively in a diverse setting, and leading academic technology activities that support faculty. The position also requires experience with IT service management frameworks such as ITIL and with systems that support retail sales and customer service, such as point-of-sale, inventory, and problem tracking.
For the full position description and information on application date and contact address, see http://www.ohr.wisc.edu/pvl/pv_059372.html. The University of Wisconsin is an EO/AA employer.
JOHN CARROLL UNIVERSITY
Oracle Application Developer
Information Services
Applications will be accepted through July 1, 2008
(posted June 17, 2008)
Description: John Carroll University seeks a creative, hands-on individual with strong technical skills and experience with software packages whose responsibility will be to support various offices of the University. The environment consists of SungardHE Banner software based on an Oracle database. The primary focus will be on application support, queries, reports and some new development of additional capabilities for the base software package.
Qualifications: The applicant should have an undergraduate degree or equivalent experience. A strong technical background is required, primarily experience with Oracle based information systems and significant knowledge of SQL and PL/SQL. The Application Developer should have the ability to employ such tools as would be required to extract, report upon and analyze data as it exists within a complex Oracle database. Strong analytical, communication and interpersonal skills are essential. Oracle Developer (forms) programming would be a definite plus, as would SungardHE Banner experience. Some familiarity with Unix operating systems and with Oracle Web programming would be helpful.
Interested applicants should send letter of application and resume to: The Office of Human Resources, Oracle Application Developer position, John Carroll University, 20700 North Park Blvd., University Heights, OH. 44118. For more information on the university, visit our website at www.jcu.edu http://www.jcu.edu/.
JCU will not discriminate against any employee or applicant for employment based on race, age, sex, religion, ethnic or national origin, disability; Vietnam veteran or special disabled veteran status.
UNIVERSITY OF SAN DIEGO
Instructional Design Analyst
(posted 06-17-08)
Academic Technology Services at the University of San Diego is seeking qualified applicant for the position of Instructional Design Analyst. Qualified applicants please apply: http://www.sandiego.edu/hr/jobs/
Design and develop interactive and multimedia based course content for online courses and hybrid environment. Produce training material for the campus supported software. As an experienced and dynamic trainer, plan, organize and train many of the supported software on multiple platforms. Create instructional and training modules with rich media content. Consult with faculty in course design and provide excellent customer service, technical and pedagogical support. Work collaboratively with faculty and staff of the University in the production of classroom, hybrid and online course materials and actively participate in the development and training of faculty. Build strong alliance with faculty, and promote many innovative technologies on campus. Specialize in support for faculty and engaging learning activities for hybrid and online course curriculum. Outstanding demonstrated experience and knowledge developing and training with Microsoft suite of products, database applications, web applications, social software, and graphics and media (audio/video) applications. Strong ability with written and oral communication skills.
RESPONSIBILITIES & DUTIES:
REQUIREMENTS: (Knowledge, skills and abilities)
EDUCATIONAL/EXPERIENCE REQUIREMENTS:
Bachelor's (Master's Degree preferred) plus at least 3 year experience in higher education, in curriculum design, online content creation and training environment.
INDIANA STATE UNIVERSITY
Learning Spaces Manager
(posted 04-25-08)
The Office of Information Technology at Indiana State University is offering a position as Learning Spaces Manager.
The Learning Spaces Manager supervises and directs the daily operation
of all public and discipline aligned labs, distance education
classrooms, and Landsbaum Center, utilizing full-time staff and a large
student staff. Works closely with faculty and staff to make certain that
equipment and software in the learning spaces performs to meet the
educational needs of faculty and students. Directs, leads, supervises,
and implements the cyclical upgrade of learning spaces. Provides
direction and recommends new technologies for the learning spaces.
Requirements include strong technical experience. Expertise and hands-on experience with multimedia systems and applications and their use in education. Strong proficiency working with managed computing environments, audio-visual systems, operating systems, and computing hardware in networked environments. Demonstrated experience managing projects in a technology and/or higher education environment. Excellent organizational skills, proven ability to work independently, prioritize tasks and time and manage multiple projects with attention to detail. Experience working in higher education and supervising a large student staff. Oral and written English language communication skills must be sufficient to discuss and explain technical issues in all settings. Must be service-oriented with an emphasis in quality assurance, process control, and process improvement.
Six years experience in an instructional technology or educational technology field. Three years progressively responsible management/supervisory roles, to include information technology project management experience. Bachelor's degree in educational technology or other information technology related field with Master’s preferred.
For further details or to apply please go to: https://jobs.indstate.edu
EOE
INDIANA STATE UNIVERSITY
Course Delivery Coordinator
(posted 01-13-08)
The Office of Information Technology at Indiana State University is offering a position as Course Delivery Coordinator.
The Course Delivery Coordinator is responsible for managing Indiana State University’s integrated media systems and their operations in the Distance Education classrooms. Designs, implements, and manages media distribution, video conferencing, control, and streaming systems for the live Distance Education courses. Oversees associated services, manages large and small-scale projects, and provides leadership in the implementation of media systems in order to enhance teaching and learning, and serves as a campus resource for the use of integrated systems.
Requirements include Bachelor’s degree in Computing Science, MIS, Information Technology, or equivalent combination of education and experience. Demonstrated video-streaming technology experience. Basic network troubleshooting skills. For further details or to apply please go to: https://jobs.indstate.edu
EOE
INDIANA STATE UNIVERSITY
Learning Spaces Manager
(posted 04-25-08)
The Office of Information Technology at Indiana State University is offering a position as Learning Spaces Manager.
The Learning Spaces Manager supervises and directs the daily operation
of all public and discipline aligned labs, distance education
classrooms, and Landsbaum Center, utilizing full-time staff and a large
student staff. Works closely with faculty and staff to make certain that
equipment and software in the learning spaces performs to meet the
educational needs of faculty and students. Directs, leads, supervises,
and implements the cyclical upgrade of learning spaces. Provides
direction and recommends new technologies for the learning spaces.
Requirements include strong technical experience. Expertise and hands-on experience with multimedia systems and applications and their use in education. Strong proficiency working with managed computing environments, audio-visual systems, operating systems, and computing hardware in networked environments. Demonstrated experience managing projects in a technology and/or higher education environment. Excellent organizational skills, proven ability to work independently, prioritize tasks and time and manage multiple projects with attention to detail. Experience working in higher education and supervising a large student staff. Oral and written English language communication skills must be sufficient to discuss and explain technical issues in all settings. Must be service-oriented with an emphasis in quality assurance, process control, and process improvement.
Six years experience in an instructional technology or educational technology field. Three years progressively responsible management/supervisory roles, to include information technology project management experience. Bachelor's degree in educational technology or other information technology related field with Master’s preferred.
For further details or to apply please go to: https://jobs.indstate.edu
EOE
INDIANA STATE UNIVERSITY
Course Delivery Coordinator
(posted 01-13-08)
The Office of Information Technology at Indiana State University is offering a position as Course Delivery Coordinator.
The Course Delivery Coordinator is responsible for managing Indiana State University’s integrated media systems and their operations in the Distance Education classrooms. Designs, implements, and manages media distribution, video conferencing, control, and streaming systems for the live Distance Education courses. Oversees associated services, manages large and small-scale projects, and provides leadership in the implementation of media systems in order to enhance teaching and learning, and serves as a campus resource for the use of integrated systems.
Requirements include Bachelor’s degree in Computing Science, MIS, Information Technology, or equivalent combination of education and experience. Demonstrated video-streaming technology experience. Basic network troubleshooting skills. For further details or to apply please go to: https://jobs.indstate.edu
EOE
INDIANA STATE UNIVERSITY
Learning Spaces Manager
(posted 04-25-08)
The Office of Information Technology at Indiana State University is offering a position as Learning Spaces Manager.
The Learning Spaces Manager supervises and directs the daily operation
of all public and discipline aligned labs, distance education
classrooms, and Landsbaum Center, utilizing full-time staff and a large
student staff. Works closely with faculty and staff to make certain that
equipment and software in the learning spaces performs to meet the
educational needs of faculty and students. Directs, leads, supervises,
and implements the cyclical upgrade of learning spaces. Provides
direction and recommends new technologies for the learning spaces.
Requirements include strong technical experience. Expertise and hands-on experience with multimedia systems and applications and their use in education. Strong proficiency working with managed computing environments, audio-visual systems, operating systems, and computing hardware in networked environments. Demonstrated experience managing projects in a technology and/or higher education environment. Excellent organizational skills, proven ability to work independently, prioritize tasks and time and manage multiple projects with attention to detail. Experience working in higher education and supervising a large student staff. Oral and written English language communication skills must be sufficient to discuss and explain technical issues in all settings. Must be service-oriented with an emphasis in quality assurance, process control, and process improvement.
Six years experience in an instructional technology or educational technology field. Three years progressively responsible management/supervisory roles, to include information technology project management experience. Bachelor's degree in educational technology or other information technology related field with Master’s preferred.
For further details or to apply please go to: https://jobs.indstate.edu
EOE
INDIANA STATE UNIVERSITY
Course Delivery Coordinator
(posted 01-13-08)
The Office of Information Technology at Indiana State University is offering a position as Course Delivery Coordinator.
The Course Delivery Coordinator is responsible for managing Indiana State University’s integrated media systems and their operations in the Distance Education classrooms. Designs, implements, and manages media distribution, video conferencing, control, and streaming systems for the live Distance Education courses. Oversees associated services, manages large and small-scale projects, and provides leadership in the implementation of media systems in order to enhance teaching and learning, and serves as a campus resource for the use of integrated systems.
Requirements include Bachelor’s degree in Computing Science, MIS, Information Technology, or equivalent combination of education and experience. Demonstrated video-streaming technology experience. Basic network troubleshooting skills. For further details or to apply please go to: https://jobs.indstate.edu
EOE
INDIANA STATE UNIVERSITY
Technical Support Specialist
(posted 01-13-08)
The Office of Information Technology is offering a position as Technical Support Specialist at Indiana State University.
Primary responder and troubleshooter for technical support for computer related issues in learning spaces, which includes classrooms, public and discipline aligned labs from 1:00 PM to 9:30 PM Monday through Friday. Supervise ETS student technical team in support of technical issues related to learning spaces on campus.
Evaluation, recommendation, and implementation of hardware and software to effectively maintain computer systems in the labs and classrooms. Create and implement lab and classroom software images.
Qualifications include: Bachelor’s degree in Computer Science, MIS, IT, or equivalent experience and education; strong interpersonal, organizational, technical, and project management skills. Oral and written English language communication skills must be sufficient to discuss and explain technical issues in all settings; 1 year experience with computer support/troubleshooting and imaging software. For further details or to apply please go to: https://jobs.indstate.edu
EOE
UNIVERSITY OF TEXAS AT ARLINGTON
Digital Library Services Program Coordinator
(posted 10-22-07)
Posting number 07-10-10-01-0100
Monthly salary: $ 5271 negotiable depending on qualifications.
Purpose of position: Visionary leader to serve as Head of Digital Library Services. Management of web site development & maintenance for both public & staff; operation & development of the Digital Media Studio; planning & execution of digitization projects.
Essential functions: Administration of the Digital Library Services Program Area, including: planning, budget preparation & oversight, assessment & evaluation, staff training & development, management reports and the monitoring of personnel and other resources. Coordinates Digital Library Services with other Library depts. to provide development & maintain support for web products, digitization, the Digital Media Studio, off-campus access to electronic resources, & support for other online resources. Creatively builds new services and relationships that anticipate and respond to the changes in the direction of higher education and the technology revolution. Participates in the Library's planning and assessment activities. Identifies joint program initiatives and assigns program staff and resources to these as appropriate. Monitors national & international trends & developments relevant to the program area and initiates changes as indicated. Develops and implements mechanisms to assess progress toward goals and unit effectiveness. Develops budget proposals in relation to the program area goals and allocates the resources assigned. Serves on the Library Management Team, the Coordinators Team, and other teams and committees as appropriate. Responsible for design, execution, and effectiveness of a system of internal controls that comply with applicable laws, regulations, policies, and procedures.
Required qualifications: Master's degree from an American Library Association accredited institution. At least 5 years of post-MLS professional library experience in a research or academic library, 3 years of which includes supervisory experience. Minimum 3 years experience in a four-year academic setting. Demonstrated leadership, communication, project management, and technology skills. Knowledge of trends impacting libraries and technology, particularly web-based services. Knowledge of hardware and software requirements for web sites, digitization projects, and digital media labs. Experience in database-driven web site development using Java and MySQL on Linux and Windows platforms. Experience in the planning and execution of digitization projects. Experience with the operation, maintenance, and development of a Digital Media Studio. Equivalent combination of relevant education and experience may be substituted as appropriate.
Preferred qualifications: Second advanced degree in a related field. 3 years experience in the management of large, complex web sites, especially academic or academic library web sites. 3 years experience with complex technology projects. Additional Requirements: Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: If no high school diploma or GED, list highest grade completed; If some college or college degree, list school name, degree type, major, graduated or not, and hours completed if not graduated.
Working conditions Exposure to standard office conditions. Repetitive use of a keyboard at a workstation. Security Sensitive; criminal background check conducted. Professional development, conferences, and training may require travel and/or overnight accommodations. The position may work non-traditional hours, such as nights, weekends, and some holidays. The Digital Library Services Program Area is located in the basement of the Central Library.
Applicants MUST apply online at www.uta.edu/jobs. If you need assistance or need to use a computer with Internet, you can come to our office at 140 West Mitchell Street, B200, Arlington, TX 76019 (Monday-Friday, 8AM to 4 PM). For questions and assistance, call 817-272-3461. This job may close at any time. Please check www.uta.edu/jobs for a list of currently open positions. UTA is an EO/AA employer.
UNIVERSITY OF MARYLAND
Program Manager, ACT Program
(posted 10-22-07)
The University of Maryland, College Park seeks a Program Manager will have responsibility for the operations and growth of the OIT ACT computer purchase program and the Terrapin Technology Store. The incumbent will have duties including, but not limited to, retail staffing and operation, vendor contact and relations, departmental coordination, coordination of publicity, performance tracking and reporting plus knowledge and analysis of personal computing trends. While working in cooperation with members of multiple University departments, the incumbent will report to an OIT Director.
The position will have duties in four areas:
Overall Program Management - responsibilities include development and maintenance of the business plan, sales forecasting, budget management, program growth, sales reporting, inventory management, and customer satisfaction for the (ACT) program, the Terrapin Technology Store and the Apple Reseller Agreement.
Terrapin Technology Store (retail store) - responsibilities include staffing, inventory control and security, publicity and marketing, establishing and maintaining written procedures for store operation, reporting and analysis of sales figures, liason to Stamp Student Union management, representation of ACT program in appropriate student/campus functions and events such as presentations to prospective students and parents at orientation, university open house events, and the First Look Fair.
Academic Computer for Terps (ACT) - responsibilities include reporting and analysis of ACT web based sales results and trends, contribute to operations of OIT Warranty Desk, response to customer inquiries in a timely fashion, represent ACT in dealings with students/parents/staff, liason to OIT Communications for ACT publicity, coverage of and response to personal computing trends and, in particular, vendor specific schedules and plans, liason for program to Help Desk, USS management and CIO's office. Additional responsibilities include contact with vendor sales and technical representatives to ensure a high degree of responsiveness and communication, vendor contract compliance, oversight of vendor' ACT web sites, and coordination of USS imaging services for the program.
Apple Campus Reseller Agreement - responsibilities include management of the campus Apple reseller agreement, sales forecasting and growth, maintenance of the Apple Institutional Purchase web pages, order processing and coordination between the Program and College/Departmental buyers, customer satisfacation, reporting and analysis of sales figures, liason to campus purchasers, vendor staff and University procurement and finance staff.
To be eligible, the candidate must hold a Bachelor's degree or equivalent required, business or finance degree preferred and have a minimum of three years working in an information technology intensive environment. Past experience in project management in a leadership role, knowledge of personal computing platforms and applications (Macintosh a plus), past successes in leading projects and people, and demonstrated record in achieving goals are expected. Retail experience a strong plus. The successful candidate will show an ability to set goals and see tasks to completion, excellent communication skills, excellent interpersonal skills including encouraging cooperation and performance, strong attention to detail, able to adjust priorities and tasks as needed, and is able to handle mutiple priorities at one time. Salary is commensurate with qualifications. Excellent leave, medical coverage, retirement, and tuition-remission benefits.
Please send resume and/or experience profile by email (rtf attachment preferred) to:
oit-resume@umd.edu or to:
Program Manager, ACT Program Search
Office of Information Technology
University of Maryland
Building 224, Room 3313
College Park, MD 20742-2411
EOE/AA
UNIVERSITY OF MARYLAND
Manager, Field Support
(posted 10-07-07)
The University of Maryland, College Park seeks a Field Support Manager who will have overall responsibility for the Field Support group within the User Support unit of the Office of Information Technology (OIT). This position will be responsible for devising, implementing, evaluating and continually evolving the on-site customer support function for the Office of Information Technology. This group provides onsite support for campus users who seek assistance through the OIT Help Desk, for users of technology classrooms, and for users in colleges who have contracted with OIT for remote onsite support. The onsite support includes desktop support, desktop imaging support, classroom support (which includes onsite user help and AV support) and computer lab support. This position is also responsible for managing the relationships with those customers who have contracted with OIT for support and ensuring that the terms of the contract are being met. Responsibilities include resource allocation management, quality assurance, and financial and budgetary management.
This position is required to work in collaboration with the Help Desk Manager to provide quick and accurate resolution to customer problems. This includes working in partnership to effectively escalate incidents and provide onsite support as required.
This position is also required to work in collaboration with the Coordinator of the Academic Computers for Terps (ACT) program and provide support in two primary areas: the incumbent will supervise the timely and efficient creation of image files to be used on machine provided under ACT, and the incumbent will also partner with the Help Desk Manager in staffing and operating the ACT Warranty Desk.
To be eligible, the candidate must hold a bachelor's degree in information technology or a related field and have a minimum of five (5) years full-time experience in IT Support, including at least three (3) years in a supervisory or management position. Knowledge in contract and/or SLA development and negotiation and experience providing IT support in a university or research environment are desired. The successful candidate will possess strong interpersonal skills, excellent written and verbal skills, a demonstrated ability to work in sensitive situations, excellent customer relations skills and service-oriented business focus, the ability to manage and lead a team of professional employees, the ability to perform multiple tasks concurrently, the ability to be flexible and responsive in setting and adjusting priorities, the ability to function as part of a management team to strategically plan direction of service, the ability to set goals and objectives and the ability to collaborate with diverse groups (administrators, faculty, staff and students). Salary is commensurate with qualifications. Excellent leave, medical coverage, retirement, and tuition-remission benefits.
Please send resume and/or experience profile by email (rtf attachment preferred) to:
oit-resume@umd.edu or to:
Manager, Field Support Search
Office of Information Technology
University of Maryland
Building 224, Room 3313
College Park, MD 20742-2411
SWARTHMORE COLLEGE
Help Desk Manager
(posted 09-18-07)
Swarthmore College seeks a qualified individual to manage a team of professional and student IT staff. Implements policies and procedures regarding how problems are identified, received, documented, distributed and corrected. Evaluates new information systems products or services and suggests changes to existing products, procedures or services to better serve the community. Familiarity with a variety of the field's concepts, practices and procedures necessary. Relies on extensive experience and judgment to plan, organize and accomplish goals. Performs a variety of tasks and leads/directs the work of others.
Qualifications:
Bachelor's degree or equivalent experience and 5-7 years in-depth
experience with managing a Help Desk. Technical skills required:
Please apply through our web site at www.swarthmore.edu under Human Resources and Employment Opportunities.
Swarthmore College has a strong institutional commitment to excellence through diversity in its educational program and employment. The College actively seeks and welcomes applications from candidates with diverse backgrounds including those who have intercultural experience and those with demonstrable commitments to an inclusive society and world.
Comments and contributions may be sent to the Information Director at infodir_SIGUCCS@acm.org