Previous Webinars
About ACM
SIGUCCS is one of 34 special interest groups of ACM, the Association for Computing Machinery, the world's largest educational and scientific computing society.
Webinars
2010 Webinar Series
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Pump Up The Jam! Tips & Tricks to Motivate You and Your Staff!
July 21, 2010
Recorded Webinar coming soon
Do you find it difficult to keep your staff motivated, engaged, and communicating with each other? Do you find it difficult to keep yourself pumped up to take on another day?
I am fortunate to love my job, but there are still many days when I dread going into the office. The hustle and bustle of daily activities in an IT world can be overwhelming. There is always a customer calling, a new service rolling out, or a request that needs to be handled in a timely manner. It only takes a little bit of investment with your staff to keep them motivated, working toward goals, and focusing on customers.
In this webinar, I will share the tips and tricks that have helped me communicate with my staff more effectively and efficiently while helping to motivate them and keep them engaged every day. Overall, these ideas have helped me build a highly effective team.
Join Kathy Lyons, Helpdesk Manager at the University of Illinois, as she facilitates an encore presentation from the St. Louis SIGUCCS Conference...the presentation is one hour and then we will spend 30 minutes for questions and discussion. |
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Leverage Emotional Intelligence to Redirect Negative Behavior |
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January 28, 2010 |
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Slide Presentation (19.8 MB PDF) |
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Recorded Webinar (WMV Format) |
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Judy Ryan was a workshop facilitator at the St. Louis Fall Conference who got great reviews...so we wanted to bring you a portion of her workshop as a webinar.
Would you like to gain new tools to help you cope with negative behavior? Come and learn a unique skill that could change your life dramatically! What do you do when people act and speak in ways that annoy and irritate you? Anger and provoke you? Shock and hurt you? Create worry, pity and burden in you? Or, make you feel inadequate, less than or put down? Are you looking for a way to gain cooperation with others at work and at home? Would you like to understand how you can effect change without diminishing yourself or others? Would you like to know of effective alternatives to harshness or permissiveness when facing poor behavior? Spend some time learning how to use your emotional intelligence knowledge to your advantage when dealing with these negative behaviors. |
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Webinar Series System Requirements
PC-based attendees
Required: Windows 2000, XP Home, XP Pro, 2003 Server, Vista |
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Macintosh-based attendees
Required: Mac OS X 10.4 (Tiger) or newer |
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