SIGUCCS 2017 Conference Takeaway – What’s Your Story

What’s Your Story: Creating a Narrative for Training

Presented by: Casey Davis, Arizona State University

Getting participants, let alone instructional designers, excited and engaged about creating and facilitating training for faculty and staff is a challenge. Instead of leading with required number of training and looking at average attendance, start with a story. Humans are hardwired for stories. We all want to be the hero, or work alongside the hero of the story.

During the session, Casey asked us to flip our traditional understanding of training (content is king) and instead focus more on the human aspect – the story behind what we are doing and why. This helps us connect better with our learners for more effective results, and align our training with the overall operations and function of our larger IT teams.

Read the paper at: https://dl.acm.org/ft_gateway.cfm?id=3123498&ftid=1908153&dwn=1&#URLTOKEN#

Takeaways:

I’m getting ready to embark on a MAJOR training initiative where I’ll be creating everything from scratch, so I was very much in the mindset of CONTENT FIRST. This presentation gave me ideas about how to make my upcoming trainings more relatable and appealing to the learner by turning my focus to a STORY, rather than just the dry how-tos of a new software product. – Becky Cowin

SIGUCCS 2017 Conference Takeaway – Big IT Projects and No Staff

Big IT Projects and No Staff: How to build and activate a campus community

Presented by: Brennan Atchison and Amanda  Johnson, University of Minnesota Duluth

Challenge Accepted TurtleThe University of Minnesota Duluth made the decision to transition the majority of its websites into Drupal, a content management system (CMS). Additionally, during the process the university’s website underwent a complete redesign as well as a content overhaul. Prior to the move to Drupal, there were few technical, design, or brand standards being enforced; each department or unit took its own unique approach to web design, development, and maintenance. Tight budgets meant that there were no staff available to commit full time to the project. The historical approach of letting units manage their websites however they wished also meant a huge cultural shift for members of the campus community. In this paper, we will address how through the formation of user and technical groups, we built trust, harnessed technical expertise, addressed bugs and feature requests, created training opportunities, developed documentation, provided viable channels for feedback, and successfully united a previously fragmented campus community to successfully get the job done.

Read the paper at: https://dl.acm.org/citation.cfm?id=3123488&CFID=827922456&CFTOKEN=10100530

Slides available at: http://schd.ws/hosted_files/siguccs2017/6b/SIGUCCS%20Presentation.pptx

Takeaways:

This presentation was a shining example of effectively using various disciplines—e.g., organizational, motivational, collaborative, and agile—and succeeding despite resource constraints. Many institutions are asked to do more with fewer resources, yet Brennan and Mandie showed us that it is possible to deliver by doing more outreach, listening to our constituents, and developing a project plan which allowed for both customer feedback and regular, iterative changes. This was a good “No Money, No Problems” case study. – Mo Nishiyama

SIGUCCS 2018 Site Visit

SIGUCCS 2018 Core CommitteeThe 2018 Committee has recently returned from visiting next year’s conference location in sunny Orlando, Florida, and we’re pleased to report that the Coronado Springs resort and conference center will be a perfect home for SIGUCCS 2018. The site includes abundant open space for both formal and informal networking, presentation rooms all in the same area, and a bright atmosphere both inside and outside – plus that gorgeous Florida weather!

The resort is located just a short bus or shuttle ride away from the multitude of Disney parks and attractions. This includes Disney Springs, which offers dining, entertainment and shopping all with no entry cost. If you’re lucky, you may even catch the nightly fireworks on your evening riding to dinner. Finally, you can use the Magical Express shuttle service to quickly and easily get between the airport and resort, all for no additional cost to you.

The conference committee is excited to begin planning activities for you to enjoy during the conference.  Start planning now and save the dates: October 7-10.

We’re also ready to start working with you to build an exciting and informative program.  Watch for our Call for Proposals – coming soon!

SIGUCCS 2017 Conference Takeaway – You Know You Want to Read This

You Know You Want to Read This: Communicating Effectively in Tech Support

Presented by: Robert H. Guissanie, Bucknell University

Robert GuissanieRob provided some tips on effective communication for an IT department which start with common sense:  be clear and concise, make sure it is relevant and meaningful, provide timely information, and do it in a respectful way. However, once the presentation started, you knew that good communication strategy was more than that…

This session reminded us to take into account the amount and types of messaging that you do. For instance, Bucknell has a message center that is used for informational messaging – for example, at the start of Cybersecurity month, an email will go out to welcome people but direct them to future weekly messages in the message center. Rob also makes use of targeted email lists so that people are not getting messages about things that are not relevant to them. He also infuses some humor into messages when appropriate so as to gain and keep people’s attention – dry and formal messaging will lead to “skim reading”.

Read more at: https://dl.acm.org/ft_gateway.cfm?id=3123474&ftid=1908150&dwn=1&CFID=817600433&CFTOKEN=55723475

Slides available at: http://schd.ws/hosted_files/siguccs2017/bb/You%20Know%20Pres.pdf

Takeaways:

One main takeaway from this presentation is to remember that while we work in technology, we deal with and support people. The product that we produce (students) is more important than any other industry. Remembering this as we deal with messages in both good and bad situations is paramount to our success! – Lisa Brown

SIGUCCS 2018 Conference Committee Introductions – Melissa Bauer

This article is part of a series introducing the SIGUCS 2018 Conference Core Committee. Each Committee member submitted answers to questions created by the SIGUCCS Marketing Committee.

Melissa BauerHow many SIGUCCS conferences have you attended?
16

Which previous SIGUCCS conference was your favorite, and why?
It’s hard to pick just 1 favorite after attending 16 of them. Some conferences I loved because of the location (Monterey, Portland, Providence, San Diego) and some I loved because of the educational value of a particular conference (Orlando, St. Louis, Seattle). And some because of the time I was able to spend before and/or after the conference with close friends I’ve made at SIGUCCS (San Diego, St. Petersburg, Denver Seattle). Also, I was chair of the 2010 conference in Norfolk – it went well and was a lot of fun. If forced to choose just one, I would pick Providence…my first conference was so good that I kept coming back. And, I fell in love with the city of Providence…so much so that I encouraged my daughter to attend college there and because she now lives there, I get to spend a lot of time in the area.

How did you get involved as a volunteer in SIGUCCS?
I met Lynnell Lacy (retired, University of Illinois at Urbana-Champaign) on the shuttle to the hotel in Providence and she encouraged me to get involved so that I would get more value out of the conference experience as well as the SIGUCCS orgaization.

What’s an accomplishment that you are especially proud of?
I was honored to be inducted into the SIGUCCS Hall of Fame at the 2017 conference.

You could always stop and talk to me about…
Memory-keeping: photography and scrapbooking

What do you do for fun?
See above 🙂 But, I also love to travel, read, spend time with friends and family.

SIGUCCS 2018 Orlando … who is your favorite Disney character??
Cinderella

SIGUCCS 2018 Conference Committee Introductions – Alexa Calvin

This article is part of a series introducing the SIGUCS 2018 Conference Core Committee. Each Committee member submitted answers to questions created by the SIGUCCS Marketing Committee.

Alexa CalvinHow many SIGUCCS conferences have you attended?
6

Which previous SIGUCCS conference was your favorite, and why?
Memphis will always be special as my first SIGUCCS, but I really enjoyed this year in Seattle. Wonderful people, good food, lots of great sessions, and a rousing three hour game of Trivial Pursuit!

How did you get involved as a volunteer in SIGUCCS?
I was “voluntold” that they needed someone to help orient the First Timer’s for a conference, and it was great. They haven’t been able to get rid of me since. Volunteering is such a great way to give back after all this conference has done for me.

What’s an accomplishment that you are especially proud of?
Getting my “The Insane” title in World of Warcraft? Seriously though, I’m really proud of how much I’m able to do as an “IT Department” of just one. Supporting three independent projects is a challenge but I love it!

You could always stop and talk to me about…
Pretty much anything! I love to learn, and have a ton of hobbies so feel free to educate me on what you like, or see if we have some overlap. I’m a huge nerd though, so geeky interests have a high percent chance of hitting the mark

What do you do for fun?
I’m all over the place, I have so many hobbies and no free time! Video games, build/water cool computers, wire things to other things, hang with my pets (dog and cats), table top gaming, D&D/Rolemaster style RPGs, ride my motorcycle, watch copious amounts of Netflix, it’s a long list.

SIGUCCS 2018 Orlando … who is your favorite Disney character??
That’s a really big question. Probably Belle, she loves to read and is sassy.

SIGUCCS 2017 Conference Takeaway – You’re not the Boss of Me

You’re not the Boss of Me: How to Entice Reluctant Faculty to Use the LMS

Presented by: Laurie Fox, SUNY Geneseo

Laurie Fox

SUNY Geneseo recently transitioned to a new LMS and thus was required to do a lot of faculty training. Laurie offered advice on how to both get faculty to use the new LMS, and how to get them to training. One piece of advice is as simple as the naming of the training – Canvas Essentials instead of Canvas Basics. What faculty member wants to admit that they need “basic” training? Laurie also made use of web training offered by Canvas; however faculty did not watch these on their own, instead they came to sessions hosted by Laurie to watch as a group. This offered them the opportunity to ask questions of a live person.

Other advice for getting faculty to use the LMS included enticing faculty to start small and try new things, as well as showcasing use of the LMS from other faculty in training sessions. She also had advice for working with different types of faculty – those that love the old LMS, those that hated the old LMS, and those who have never used the LMS and still don’t want to!

Slides available at: http://schd.ws/hosted_files/siguccs2017/4d/You%27re%20Not%20the%20Boss%20of%20Me.pdf

Takeaways:

Lots of training approaches – Allan Chen

I think that the “personal” approach that Laurie highlights where she had different approaches for different types of faculty makes great sense and reminds us that not all problems can be approached in just one way. – Lisa Brown

 

SIGUCCS 2018 Conference Committee Introductions – Julio Appling, Program Co-Chair

 This article is part of a series introducing the SIGUCS 2018 Conference Core Committee. Each Committee member submitted answers to questions created by the SIGUCCS Marketing Committee.

Julio ApplingHow many SIGUCCS conferences have you attended?
Four

Which previous SIGUCCS conference was your favorite, and why?
SIGUCCS 2012 in Memphis, which was my first. I went in hardly knowing anyone and came away from it feeling like I’d been part of it for years.

How did you get involved as a volunteer in SIGUCCS?
I was invited by my boss and grandboss, who have both been conference chairs. At this rate, I’m projecting I’ll be the 2021 SIGUCCS Conference Chair.

What’s an accomplishment that you are especially proud of?
I’m a huge advocate for the use of social media for career engagement, and I’ve spoken on the subject for college workshops, conferences, and at local high schools.

You could always stop and talk to me about…
The San Antonio Spurs #GoSpursGo

What do you do for fun?
I am an upright bassist. Performing music is my very-time-consuming-somewhat-lucrative hobby, and it’s where most of my non-work hours go. In the little time I have left, my wife and I can be seen at comic and anime conventions—in costume, of course.

SIGUCCS 2018 Orlando … who is your favorite Disney character??
Kronk – The Emperor’s New Groove

SIGUCCS 2017 Conference Takeaway – A Leadership Framework

A Leadership Framework

Presented by: Kelly Wainwright, Lewis and Clark College

The IT management team at Lewis and Clark College (“the CIO Council”) implemented quarterly goal setting for the whole team. Every quarter, each team identifies their goals within their group including how they will measure success. While their focus is on short-term, achievable goals, they also keep an eye on how their goal setting aligns with that of the College.

Read more at: https://dl.acm.org/ft_gateway.cfm?id=3123482&ftid=1908161&dwn=1&CFID=817600433&CFTOKEN=55723475

Takeaways:

Lewis & Clark created an “IT Communications & Culture Platforms” document that lists all recurring meetings and team-building events. This is something I’m taking back to my IT management team, and hope that we can implement something similar here! It’s a fantastic resource to have for the whole department. – Laurie Fox

I found that the alignment of the IT organization mission directly to the College’s mission was an important step in creating a strategic partnership. – Lisa Brown

 

SIGUCCS 2018 Conference Committee Introductions – Miranda Carney-Morris

This article is part of a series introducing the SIGUCS 2018 Conference Core Committee. Each Committee member submitted answers to questions created by the SIGUCCS Marketing Committee.

Miranda Carney-MorrisHow many SIGUCCS conferences have you attended?
11

Which previous SIGUCCS conference was your favorite, and why?
It’s really hard to pick a favorite! St Louis in 2009 stands out as special as that was the first year I volunteered on the program committee. Not only was my stint as a track chair an incredible professional development opportunity, but celebrating the success of the technical program with authors and other committee members was very special and brought home how uniquely special SIGUCCS conferences are as a professional development experience!

How did you get involved as a volunteer in SIGUCCS?
I started out presenting and then volunteered as a session chair to connect with other program authors. I often rotate attending SIGUCCS with other colleagues and started to volunteer on the program committee as a reader and track chair as another way to stay connected!

What’s an accomplishment that you are especially proud of?
I’m proud of the work I’ve done to keep the Lewis & Clark Annual Faculty Technology Institute relevant and engaging for our faculty.

You could always stop and talk to me about…
Vegetable gardening, Yosemite National Park, and epic fantasy fiction.

What do you do for fun?
Gardening, hiking, cheer on the Portland Timbers and Thorns, gaming, reading

SIGUCCS 2018 Orlando … who is your favorite Disney character??
Tigger