Service & Support Schedule
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Legend
| Technology | Career Development | Management | ||||||
| Customer Support | Training & Development | 50th Anniversary |
Schedule
| TUESDAY, NOVEMBER 5 | ||
|---|---|---|
| 7:30 AM-7:00 PM | Registration | 14th Floor Foyer |
| 7:30 AM-7:00 PM | 50th Anniversary Museum Room | 14th Floor Foyer and Mansion |
| 8:00 AM-5:00 PM | Speaker Ready Room | Bull's Head |
| 5:00-6:00 PM | BOF | Sauganash EW, Western |
| Vendor BOF - Unidesk | Bull's Head | |
| 6:00-7:00 PM | Reception and Newcomers' Welcome | LaSalle |
| 7:00-8:30 PM | 2013 Mentoring Program Celebration (By Invitation) | |
| 9:00 PM-12:00 AM | Hospitality Suite | LaSalle |
| WEDNESDAY, NOVEMBER 6 | ||
|---|---|---|
| 7:30 AM-7:00 PM | Registration | 14th Floor Foyer |
| 7:30 AM-7:00 PM | 50th Anniversary Museum Room | 14th Floor Foyer and Mansion |
| 7:30-8:30 AM | Breakfast (Workshop Attendees) | Wolf Point |
| 8:00-10:00 AM | Open Board Meeting | Edgewater |
| 8:00-10:00 AM | Speaker Ready Room | Bull's Head |
| 8:30 AM-12:00 PM | S&S Workshops (Registration Required) | |
| Finding and Training Help Desk Staff and Students to Reach for New Heights | Steamboat | |
| Leadership Lessons Learned: Tools for Success in Technical Management | Merchants | |
| 10:30 AM-12:00 PM | What Can Higher Education IT Do to Keep Up with the Changing Models of Higher Education? | Bull's Head |
| 12:00-1:30 PM | Lunch on your own | |
| 1:30-3:00 PM | Joint Plenary - David Zach | Sauganash EW |
| 3:00-3:30 PM | Break | 14th Floor Foyer and Columbian |
| 3:30-4:30 PM | Ask the Futurist | Steamboat |
| Lion Taming: Desktop Management of Apple Devices | Sauganash E | |
 Elevating Your Career and Making a Difference:
The SIGUCCS Mentoring Program |
Sauganash W | |
| Meeting the Service Demands for the Next 50 Years | Bull's Head | |
| Strategification, Synergizing Efficiencies, and Meetinitis: What your bosses really do | Western | |
| A Centralized Storage System with Automated Data Tiering for Private Cloud | Merchants | |
| 4:30-4:45 PM | Transit Break | |
| 4:45-5:45 PM |
Adventures in Change Management: Getting Everyone on the Same Page |
Steamboat |
| Customer Service: Then and Now |
Sauganash E | |
| App Development in User Services:
Oxymoron or Incubator? |
Sauganash W | |
| The Professional HEIT Staffer: Strategies for Future Success | Bull's Head | |
| Innovate through Crowd Sourcing | Western | |
| Slaying the Desktop Management Dragon with Configuration Manager 2012 | Merchants | |
| 7:00-10:00 PM | Gala - 50th Anniversary | Fulton's on the River |
| 10:00 PM-12:00 AM | Hospitality Suite | LaSalle |
| THURSDAY, NOVEMBER 7 | ||
|---|---|---|
| 7:30 AM-7:00 PM | Registration | 14th Floor Foyer |
| 7:30 AM-7:00 PM | 50th Anniversary Museum Room | 14th Floor Foyer and Mansion |
| 7:30-8:30 AM | Breakfast (Workshop Attendees) | Wolf Point |
| 8:00-5:00 PM | Speaker Ready Room | Bull's Head |
| 9:00-10:00 AM | Migrating from Novell to Active Directory |
Merchants |
| The Dirty Hungarian Phrasebook of Tech Support |
Sauganash E | |
| It's Alive! It's Alive! We've Created a Monster! Implementing a New Test | Sauganash W | |
|
Energy Overhead of the Graphical User Interface in Server Operating Systems |
Steamboat | |
| Bring Your Own Computers Project in Kyushu University | Western | |
| 10:00-10:30 AM | Break | 14th Floor Foyer and Columbian |
| 10:30-11:30 AM | Meeting the Technology Needs of the Differently Abled Student | Merchants |
| Leverage Your Mac to Support Multiple OS Environments | Sauganash E | |
| Scaling the Microsoft Mountain: Deploying Microsoft Solutions for Directory Services | Sauganash W | |
| We Have the Technology: Rebuilding a Department from the Ground Up | Western | |
| 11:30 AM-1:30 PM | Lunch on your own | |
| 1:00-2:30 PM Poster and Vendor Showcase |
The SIGUCCS Mentoring Program: Moving your Career in the Right Direction | Wolf Point |
| Enhancing Information Security of a University using Computer Ethics Video Clips, Managed Security Service and an Information Security Management System | Wolf Point | |
| Bringing ITIL to Wiki Management | Wolf Point | |
| ECCS2012 Makes PCs and Printers in Computer Labs Accessible from Off-campus Environment | Wolf Point | |
| High-Speed Network Infrastructure between KIT's Campuses for Computer System Redundancy | Wolf Point | |
| Creating a Mobile Computer Lab for Staff Training | Wolf Point | |
| Student Staff: Creating an App Development Team | Wolf Point | |
| Make the SIGUCCS Experience Last: Become a Local Chapter | Wolf Point | |
| 2:30-3:30 PM | Creating Your Master Mind |
Merchants |
| Facebook: How we lost control and found empowerment | Sauganash E | |
| Office 365: Tips to avoid turbulence when moving faculty and staff to the cloud | Sauganash W | |
| Implementation and Operation of the Kyushu University Authentication System | Steamboat | |
| Mixing and Matching Usage Data: Techniques for Combining and Mining | Western | |
| 3:30-3:45 PM | Transit Break | |
| 3:45-4:45 PM | Parallel Reporting: The future of support | Merchants |
| Social Media: Multiple Channels to Capture Multiple Audiences | Sauganash E | |
| Raising the Bar on Training at Valparaiso University |
Sauganash W | |
| Gulliver's Toss |
Steamboat | |
| Personality Inventories and Cognitive Frames | Western | |
| 5:00-6:00 PM | BOF | Sauganash EW, Western |
| Vendor BOF – Cherwell | Steamboat | |
| 7:00-8:30 PM | Awards Reception (By Invitation) | LaSalle |
| 9:00 PM-12:00 AM | Hospitality Suite | LaSalle |
| FRIDAY, NOVEMBER 8 | ||
|---|---|---|
| 7:30 AM-12:00 PM | Registration | 14th Floor Foyer |
| 7:30 AM-12:00 PM | 50th Anniversary Museum Room | 14th Floor Foyer and Mansion |
| 7:30-8:30 AM | Breakfast | Wolf Point |
| Communication Awards Breakfast | LaSalle | |
| 8:30-9:30 AM | The Art of Productive Meetings | Merchants |
| The Path to Google: Selling Ice to Eskimos |
Sauganash E | |
| Education Goes the Distance with IPTV | Sauganash W | |
| Sustainable Automated Software Deployment Practices | Steamboat | |
| Motivating Skill-Based Promotion with Badges | Western | |
| 9:30-10:30 AM | Minimal Computing – Minimizing Technology to Maximize Work/Life Balance | Merchants |
| Front Line Help Desk at Rice University | Steamboat | |
| You Can't Do It All! Using Student Leaders to Manage the Team! |
Western | |
| 10:45 AM-12:00 PM | Service & Support Plenary |
Sauganash EW |
| 12:30-5:00 PM | S&S Workshops (Registration Required) | |
| Are You Your Best Self: Investing in Yourself and Your Talents | Steamboat | |
| A "More Better" Workplace: Improve the People, Team, and Morale in your Organization | Merchants | |