Closing Plenary

Friday, November 8, 2013

STORY WARRIORS – Teller, Teacher, Warrior!
Kirk Weisler, Chief Morale Officer

Since the beginning of time stories have been the most elemental means of communicating a civilization's culture, values, myths, legends, and traditions. The storytellers of ancient days were considered to be the sages, leaders, and gurus of their people, helping keep values alive, cultures strong, and commitment and connectedness to community high. Storytelling can be one of the most powerful culture building tools with your team.

This fun-filled session will strengthen your storytelling skills, as it helps you how to use the power of stories to inspire your team, change direction, change minds, change attitudes, and even to change lives. You will learn how to tell better, teach better and lead better by becoming a Story Warrior!

BIOGRAPHY: In the low morale, high turnover world of outsourced call centres with their churn and burn approach to people management and an attrition rate that routinely averages 150 - 200%, a young man who believed that "work, all work, could matter" created his own job title, started his own revolution and began to make real his vision of what culture building could do to make a difference.

It was as a manager in this world that without a budget and without formal authority, Kirk began his personal cultural revolution to make work matter and make culture count. Kirk succeeded in creating an excellent leadership training program for all managers, pioneered the development of a full-scale corporate university featuring a two-year curriculum, built an award-winning customer service quality program and created an industry-leading employee recognition program. Kirk's efforts also contributed heavily to the creation of over 700 jobs. His role as Chief Morale Officer helped achieve an attrition rate that was five times less than the industry and a 97% referral rate for new hires.

The measurable results of Kirk's efforts and the curiosity generated by his Chief Morale Officer title got Kirk invited to share his philosophy and story at a national gathering of Contact Center and IT professionals five years ago. Since that day Kirk has been continually invited to share his evangelical message with corporate audiences around the world encouraging, inspiring and inviting them to create the culture the want, to take ownership of their environment and to stop having a job and start having a life.

Kirk is an expert on creating culture, change, community and connections in the workplace. His engaging, experiential and passionate presentation style connects with audiences around the globe and leaves them empowered with practical and doable techniques that they can take home and replicate with their employees. Audiences leave enthused and armed with the tools to take themselves and their culture to the next level.

Kirk has shared his engaging message with business leaders and corporations worldwide including People Soft, Lockheed Martin, Fossil and GE. Meeting planners love bringing Kirk back again and again. Kirk brings more than expertise and content, he brings energy and excitement that enhances the culture of the conference itself, accelerating connections and creating a sense of community that enriches every aspect of your event.