SIGUCCS 2013 Technical Program

The 2013 SIGUCCS conference, held in Chicago, Illinois, will begin on the evening of Sunday, November 3, 2013 (opening reception/registration) and run through Friday, November 8, 2013. The theme of this event, "50 Years of Reaching New Heights" brings together the towering ambitions inherent in the architecture of Chicago and pays homage to the 50th anniversary of the SIGUCCS organization. As such, this conference will bring together managers and support personnel who are charged with finding ways to support new technologies, and bring together new techniques, ideas, and insights. The annual SIGUCCS conference is the organization's summit event, combining the Management Symposium and the Service & Support Conference.

At the conference you will find myriad conference opportunities: you can choose the entire week of both conferences; you can register for either of the two conferences separately, and/or you can register for supplementary workshops.

View the SIGUCCS 2013 Program. [PDF]

Plenary Speakers

Management Symposium Plenary: Monday, November 4
"But It's Different Here", Jay Dominick, Vice President for Information Technology and CIO, Princeton University

Joint Plenary: Wednesday, November 6
Strategic Futures, David M. Zach, Futurist

Service & Support Plenary: Friday, November 8
STORY WARRIORS – Teller, Teacher, Warrior!, Kirk Weisler, Chief Morale Officer

The Management Symposium

During the first part of the week, presentations will cover issues closely related to management and leadership of higher education information technology. Sessions will be of the "facilitated discussion" format; no papers are written for these sessions, and they are expected to contain much audience interaction. Organized into 3 or more topic tracks, this segment of the weeklong event will appeal to frontline managers, mid-level managers, project leaders, and CIOs. It will also be valuable for those who aspire to these leadership positions or who are very new to management.

The Management Symposium begins with an Executive Seminar morning (separate registration fee required) on Monday. Regular sessions begin Monday afternoon with an opening plenary session and continue through the joint plenary on Wednesday afternoon.

Tracks for Management Symposium

  • Career Development
  • Leadership
  • Management

View the Management Symposium sessions.

The Executive Seminar

Offered on Monday, November 4 from 8:30-Noon, this seminar is an opportunity to address key issues in IT leadership and strategy. This year's seminar will focus on mobilization.

Development, Implementation, and Evaluation of a Higher Education Strategic Plan for Mobilization,
Dr. Robbie Melton, Associate Vice Chancellor of eLearning and Emerging Mobilization Technology, Tennessee Board of Regents

Services & Support Conference

Schedule of events for Paper Submissions

Finding a cost-effective way to deal with the pace of change in technology is a key challenge of all universities. At the heart of all the changes are the people who provide direct technology support and services. During the latter part of the week, the SIGUCCS conference offers service & support providers with the opportunity to interact with peers and technical experts from all over the continent and beyond. The Service & Support conference focuses on technical skills and end user support services, with session topics organized into tracks. Discussing technologies, methods and reflections with equals is a great way to generate ideas and solutions that can be carried home to higher management.

This part of the weeklong event will consist of two days, beginning on Wednesday afternoon with the joint plenary and concluding with another plenary on Friday at noon. Workshops will be offered both preceding and following the Service & Support Conference.

Tracks for Service & Support Conference

  • Career Development
  • Customer Support
  • Management
  • Technology
  • Training & Documentation

View the Service & Support sessions.

Half-day Service & Support Workshops

For an outstanding professional development opportunity, register for our half-day Service & Support workshops.

Wednesday, November 6, 2013, 8:30 am - Noon:

Finding and Training Helpdesk Staff and Students to Reach for New Heights
Jerry Martin, Ohio State University

Leadership Lessons Learned: Tools for Success in Technical Management
Sandra Bury, Executive Director of Computing Services, Bradley University

Friday, November 8, 2013, 12:30 pm - 4:30 pm:

Are You Your Best Self? Investing in Yourself and Your Talents!
Karen McRitchie, Grinnell College

A "More Better" Workplace: Improve the People, Team, and Morale in your Organization
Kirk Weisler, Chief Morale Officer, Team Dynamics, Inc.

50th Anniversary Tracks

These special sessions were designed to commemorate the history of SIGUCCS with an eye to the future. Please join us at these sessions to discuss the past, the present and the future of information technology in higher education.